How do I update payment confirmation emails customers receive?

palmierisalon
New Community Member

Is there a way to update the payment confirmation email that automatically is sent to someone upon completion of sale? I want to add a line regarding our offices being temporarily closed due to COVID-19 and their gift cards will ship out as soon as we reopen. Please advice. Thank you

Login to Me Too
1 REPLY 1

Gelai0408
PayPal Employee
PayPal Employee

Hi Palmierisalon. 

 

Payment confirmation that is sent by PayPal is system generated and there is no option to edit the content. You can directly send a message to the buyer so that they can also be aware for latency of the item due to Covid

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.