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How do I apply cash payments to an existing PayPal invoice?

New Community Member

How do I apply cash payments to an existing PayPal invoice?

I’ve issued an invoice. The customer gave me cash to apply to the balance. How can I apply this to their existing invoice to reflect the new balance owed? Thanks for your help!

1 REPLY 1
Moderator

Re: How do I apply cash payments to an existing PayPal invoice?

Hi @Dodent,

 

Thank you for your post! For the receipt of a cash payment that would not reflect in the payment history of your account, you may need to make a new invoice.

 

I'm sorry for the inconvenience.

 

Olivia

 

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