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How can I cancel a postage label that I have not used?

New Community Member

How can I cancel a postage label that I have not used?

Tying myself in knots trying to find out the info - system is rubbish for sellers.  Can anyone help me please.  I would appreciate it.

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Moderator

Re: How can I cancel a postage label that I have not used?

Hi Shazer0_5,

 

Thank you for your post and welcome to our Community Help Forum!

 

You can cancel your postage label if you haven’t used it, and it hasn’t been more than 7 working days since you created the label.

Here’s how to cancel your postage label:

  1. Go to www.paypal.com and log in to your account.
  2. Locate the payment in your Activity.
  3. Select the payment to open the Transactions Details page.
  4. Near the bottom of the page, click Delete Label.
  5. Enter the required information.
  6. Click Cancel Label and Request Refund.

If you need further assistance, please contact us. You can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage. You can reach us out on our Facebook and Twitter page.

 

I hope this helps.

 

Cristina