Foreign invoices?
Vetdiets
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Posted on
Feb-18-2019
04:26 AM
A customer is telling me that when she receives her invoice, it is in German. I have checked the settings and it's definitely showing in English and when I CC myself in on the invoice, it arrives in English to me. Any ideas how I can resolve this? This is the second time this same customer has said this to me.
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Invoicing
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PayPal_AshleyM
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Feb-19-2019
02:18 PM
Hi Vetdiets,
Oh no! Has this issue affected other buyers, or any other invoices you've sent? If not, it sounds like it may be an issue on your buyer's side related to their settings. I would advise having them contact us directly so that we can try to troubleshoot the issue and help. Hopefully it's resolved soon!
- Ashley M
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