Foreign invoices?

Vetdiets
New Community Member

A customer is telling me that when she receives her invoice, it is in German.  I have checked the settings and it's definitely showing in English and when I CC myself in on the invoice, it arrives in English to me.  Any ideas how I can resolve this?  This is the second time this same customer has said this to me.

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1 REPLY 1

PayPal_AshleyM
Moderator
Moderator

Hi Vetdiets,

 

Oh no! Has this issue affected other buyers, or any other invoices you've sent? If not, it sounds like it may be an issue on your buyer's side related to their settings. I would advise having them contact us directly so that we can try to troubleshoot the issue and help. Hopefully it's resolved soon!

 

- Ashley M


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