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Customers not recieving invoices

Contributor

Customers not recieving invoices

Called PayPal tech support who are looking into the issue, but this is concerning. I manually sent my invoices for this month and every single customer is saying they didn't get them. The 'remind' function isn't working either. Is anyone else having this issue? I've been using the invoice feature for years, and never had this problem before.

 

3 REPLIES 3
Contributor

Re: Customers not recieving invoices

Yes, I had 3 invoices go out yesterday not one was received by clients.  I also did a test invoice to myself, didn't receive this test invoice either..

Contributor

Re: Customers not recieving invoices

I found a workaround solution until PayPal fixes this. Go to the invoices page and use the drop down box next to the invoice and choose 'share link'.

 

Copy the link and send it to the customer. This will allow them to go directly to the invoice and pay in their web browser.

 

 

New Community Member

Re: Customers not recieving invoices

Anyone knows of a solution to this?