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Create Shipping Label

Contributor

Create Shipping Label

I continue to get this message when trying to create a shipping label: Your payment for shipping cannot be processed because it exceeds your available balance. Please add a credit card or bank to your account for completing this label purchase. ERRORCODE-50023.

 

I have a credit card and back account linked, and a balance in my account.

 

I am able to create a shipping label for some people, but others I get this rejection. 

 

HELP!