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Client having issues paying an invoice; they've paid successfully in the past

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Client having issues paying an invoice; they've paid successfully in the past

I have a client who is trying to pay an invoice, this would be his second time, and it shows a debit on his account but I do not receive the funds.  Has anyone had this issue before?  He is from Canada and using a Canadian account and I am based in the US.  What should I look at to get this fixed?  What other information could I provide?  What solutions might work better?