Cannot print postage labels

[cf000]

Hi,

I'm trying to print a shipping label to send an item that I've sold on eBay but it's not working.

On PayPal I get the error: 

Your payment for postage cannot be processed because it exceeds your available balance. Please add a credit card or bank account to your account to complete this label purchase. ERRORCODE-50023

Even though there is over £500 on the PayPal account balance & also a unexpired card linked to the account.

On eBay I get the error: (when trying to purchase Royal Mail)

Error creating label:

is there anything I can do?

thank you

[PayPal_paula]

Hi Cf000 and welcome, 

I am sorry to hear that you are having such issues with this. I can see that your post was a few days ago so I am hoping you have got it resolved by now. If not please contact us directly so we can help you further with this. To contact us please click on the "Help & Contact" link at the bottom of any PayPal page. 

Thanks for your post and please keep us posted as it may help other members, 

Paula