cancel
Showing results for 
Search instead for 
Did you mean: 

Can't print shipping label.

SOLVED
Highlighted
Contributor

Re: Can't print shipping label.

"Your payment for shipping cannot be processed because it exceeds your available balance. Please add a credit card or bank to your account for completing this label purchase. ERRORCODE-50023"

I have $1500+ in my account, WTF?

Highlighted
Contributor

Re: Can't print shipping label.

Did anyone get this resolved ?
Highlighted
Contributor

Re: Can't print shipping label.

So this worked for me. I'm not sure if it will work for everyone else. 

After messing getting that ERROR message like a 100 times.

I figured out that, you're supposed to add a card. 

Having your bank link is not the same as having your card linked apparently.

View solution in original post

Highlighted
Contributor

Re: Can't print shipping label.

Seriously? The money was deducted from my account balance, but in order to print out the label a debit or credit card has to be connected to the account? This is ridiculous. This didn't solve my problem by the way. When I go to print my label I get a message saying that "there was an error, but your account was not charged for this transaction. Please try again later." My account was charged though. The representative I called basically told me that she would send me a copy of the instructions for submitting a tech report & I would have to void the label & pay for one in the post office... So I will be waiting for 3 weeks to get my money back and pull more money out of my pocket for another more expensive means of shipping at the post office to boot. Yep... I am so done with PayPal and their absurd policies.
Highlighted
Member

Re: Can't print shipping label.

I have both of my account and card linked, verified.

I have been successfully printing labels for multiple times until now.
The error pops up every time I tried!

WHY?

Highlighted
Contributor

Re: Can't print shipping label.

same

Highlighted
Contributor

Re: Can't print shipping label.

Agree -- this not SOLVED at all -- where is the PayPal support team on this -- no response at all.

Highlighted
Member

Re: Can't print shipping label.

This is not "SOLVED", you **bleep**wads. Why is it touted as such?  This is obviously a bug in the website.  I've done everything that was suggested here, and still get the same incorrect error.  Such a simple task, and yet it can't be done.  Disgraceful.

Highlighted
Contributor

Re: Can't print shipping label.

**bleep** PayPal!
Highlighted
Member

Re: Can't print shipping label.

I ran into this error today and I knew everything was filled out correctly. I went back a bunch of times repeated the customs info since its the most sensitive errors...still no joy. I realized I had been logged in to PayPal for a while moving about my office packing stuff up...but PayPal hadn't logged me out after it does after 10ish minutes. The PayPal label interface was responding normally but out of frustration I went ahead and hit "log out" and sure enough it turns out PayPal had logged me out automatically...probably 30-45 minutes earlier. I logged back in and immediately recreated the label and it went through fine...no error.

I guess the glitch is the PayPal label interface...it continues to respond normally even after auto-log out.