Can't print shipping label.

mavisl
New Community Member

So when I try to print my shipping label, every time I put all my information in and then press "calculate shipping cost" once I do this every time a message pops up saying "Sorry, we’re unable to process your request right now. Please try again later. ERRORCODE-50023" Someone pleas help!

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66 REPLIES 66

GLEstes53
Contributor
Contributor
Seriously? The money was deducted from my account balance, but in order to print out the label a debit or credit card has to be connected to the account? This is ridiculous. This didn't solve my problem by the way. When I go to print my label I get a message saying that "there was an error, but your account was not charged for this transaction. Please try again later." My account was charged though. The representative I called basically told me that she would send me a copy of the instructions for submitting a tech report & I would have to void the label & pay for one in the post office... So I will be waiting for 3 weeks to get my money back and pull more money out of my pocket for another more expensive means of shipping at the post office to boot. Yep... I am so done with PayPal and their absurd policies.
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Dawn551
Contributor
Contributor
Reprint shipping label
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imyourkitty
Contributor
Contributor

I have both of my account and card linked, verified.

I have been successfully printing labels for multiple times until now.
The error pops up every time I tried!

WHY?

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CraigCarp
Contributor
Contributor

Agree -- this not SOLVED at all -- where is the PayPal support team on this -- no response at all.

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rubyfocus
Member
Member

This is not "SOLVED", you **bleep**wads. Why is it touted as such?  This is obviously a bug in the website.  I've done everything that was suggested here, and still get the same incorrect error.  Such a simple task, and yet it can't be done.  Disgraceful.

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GLEstes53
Contributor
Contributor
**bleep** PayPal!
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longtech
Contributor
Contributor

I ran into this error today and I knew everything was filled out correctly. I went back a bunch of times repeated the customs info since its the most sensitive errors...still no joy. I realized I had been logged in to PayPal for a while moving about my office packing stuff up...but PayPal hadn't logged me out after it does after 10ish minutes. The PayPal label interface was responding normally but out of frustration I went ahead and hit "log out" and sure enough it turns out PayPal had logged me out automatically...probably 30-45 minutes earlier. I logged back in and immediately recreated the label and it went through fine...no error.

I guess the glitch is the PayPal label interface...it continues to respond normally even after auto-log out.

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KareninFL
Contributor
Contributor

Logging out and back in worked for me. 

I was logged in earlier, went back to buy and print a label and kept getting the error message.  I tried changing the funding source with no success.  Finally I logged out and back in and all is back to normal.  Did have Paypal open in 2 browsers so that might have been a problem as well.  Anyhow try just logging out and then log back in as usual.

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CraigCarp
Contributor
Contributor

Agree -- the shipnow page will not let me ship without money in the paypal account. I have a bank account, debit card and credit card linked and only option shown to use is paypal balance.....ridiculous...

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