I asked a question of PayPal MTS yesterday. I provided code, history, debug info, etc. In response, I received a case number. I have yet to receive a response. Are there any humans that work for PayPal or is it all Salesforce.com bots? I can't find a page where I can submit this Case Number to track progress. What use is this number? What am I supposed to do with it? How long does it take MTS to respond (apparently more than 24 hours)?
