how to add credit card to second account?

hibiscusie
New Community Member

somewhere down the line someone in my family signed up with paypal using my grandmas credit card but no one remembers the password, login etc. 

 

now we're trying to make a new account but paypal keeps giving this message everytime we go to sign up the card:

 

Before you can add this credit card to another account, you must contact the PayPal Credit Card Team . A customer service representative will respond to your request shortly. If you would rather add a different credit card to your PayPal account, you may do so at any time. Thank you for your cooperation.

 

no one has gotten back to me yet and I'm getting frustrated as this has been going on for a while now.

 

has anyone had this problem or know how to fix it?

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