Unable to upload a document to confirm identity

EvaSuyo
Contributor
Contributor

Good day everyone!

I am a bit of losing hope. Paypal emailed me to confirm my identity.

 

"Here at PayPal, we strive to provide our customers with a safer payment environment and comply with regulatory requirements. As part of our continuous efforts in delivering these commitments, we need you to confirm your identity at a particular milestone with us. You've reached this milestone with the total transactions on your account.

Please confirm your identity by 27 December 2017. To start, click the button below and provide the required documents."

 

 

I have tried to upload my ID over Paypal and there was an error although I have complied with the image requirement such as size and format.

 

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I kept on calling Paypal the past few days, and was able to provide me a link where I can upload my documents. However, I haven't received any update yet and my account is still having this issue with my account.

Capture.PNG

Can somone please help me. This account is where I do get my salary.

 

Thank you!

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1 ACCEPTED SOLUTION

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Solved

EvaSuyo
Contributor
Contributor

I was finally able to resolve this issue via upload document www.paypal.com/il/uploaddoc 

View solution in original post

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15 REPLIES 15

EvaSuyo
Contributor
Contributor

Its already Christmas day here and my account is still in the same issue.

I have tried to call Paypal for several weeks and no one can help me yet on this issue. 

I hope there that is someone in Paypal can read this and help me resolve this issue.

 

I have tried uploading the document at /uploaddoc link but still the issue has not been resolve and my Paypal account is still in the same standing.

 

I have given a false hope by some agents that it will get resolve soon but up until now it hasn't.

 

I have tried several ways to send the documents to service and compliance email. Unfortunately, I have been replied automatically that this email is not being monitored. 

If anyone of you can call me at my house since I have a bad signal for my mobile number.

 

I hope someone can reach this issue and help me find a way to confirm my identity.

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EvaSuyo
Contributor
Contributor

 

I have successfully uploaded my passport via name change option. Hopefully it will work. I will update this thread once Paypal emailed me about it.

 

 

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EvaSuyo
Contributor
Contributor

So up until now, this issu is still not being resolve. I have uploaded documents everywhere and I have al been reached by Business Support - PayPal South-East Asia and sent my documents but still no help and I just received an email stating that my account is limited. 

 

I BADLY NEEDED HELP TO CONFIRM MY IDENTITY and no one is helping me

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EvaSuyo
Contributor
Contributor

 

As a Paypal user, where I do get my salary. Its really frustrating that I am being ignored by Paypal. My problem was since last year 2017 and this has not been resolve.

 

I have my complete documents, I have been sending it to Paypal for several times and since last year this has not been resolve or investigated and my account got limited.

 

I thought that Paypal cares for their customer or account holder. I can't withdraw my salary, which is very frustrating for a freelancer as this is my bread and butter. 

 

I was trying to call them today and it says that their offices are closed when they state that they are open 4am to 10pm Monday through Friday, U.S. Pacific Time 6am to 8pm Saturday and Sunday, U.S. Pacific Time.

 

I am worried that Paypal will hold my money then my family will starve to death. Woman Sad

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EvaSuyo
Contributor
Contributor

So I finally get a hold of someone, from customer service to account specialist. However, there is still no help as what the account specialist told me that I need to wait for the review of the backend. This issue was since last year of 2017 and it's still unresolve. I have provided my documents (Passport and Proof of Billing).

 

They are taking ages to review my account. Even tho I have provided it, they still limited my account.

 

It's very frustrating why Paypal would do such thing. 

 

I am begging for someone to help me expedite this issue.

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Solved

EvaSuyo
Contributor
Contributor

I was finally able to resolve this issue via upload document www.paypal.com/il/uploaddoc 

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MikuChan
Contributor
Contributor

Hi, the link you provided is not working. I also need to upload my proof of billing and PayPal takes forever to reply. Thanks

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EvaSuyo
Contributor
Contributor

Hi!

you can upload the document here: www.paypal.com/il/uploaddoc

Don't click the link, instead copy the link and paste it in to the browser. It should redirect you to the same page as screenshot below. 🙂

Capture.PNG

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MikuChan
Contributor
Contributor

Thank you! May I know how long did it take them to respond when you uploaded the doc?

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