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where my money gone?

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mellomandy
Contributor
Posted on

buyer paid via paypal. paypal says the funds are sent to my email address. why? its not in this account, ebay account or bank accounts. where has it gone?..........

3 REPLIES 3

where my money gone?

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kernowlass
Esteemed Advisor

Go and find the transaction in your “my ebay” > click to the right where it says sell similar > don't fill in anything just scroll down to the payments section > look in the paypal box > is the email addy in there correct with no spelling mistakes? If so then it would have been wrong on your finished auctions so come back for more advice.



Advice is voluntary.
Kudos / Solution appreciated.

where my money gone?

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mellomandy
Contributor

checked it and my email address is correct

where my money gone?

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PayPal_Sophie
Moderator

Hi mellomandy,

 

Welcome to the Community Forum! In this case, I'd firstly advise you to ensure that you have confirmed your email address.

 

If your email address is confirmed, please contact the buyer and ask them to view the status of the payment from their side, and the email address the payment was sent to. If they have any concerns, they can contact us directly.

 

Remember not to ship the item until you can see the payment in your PayPal account balance. You can also contact Customer Support if you have any further queries and concerns. You can find our contact details by clicking on 'Contact Us' when logged in.

 

Thanks,

Sophie

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