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received a refund but it's not showing in my balance

New Community Member

received a refund but it's not showing in my balance

Help!

 

I received a refund from an eBay seller on the 25th to my Paypal. I had an email from Paypal saying the money had been refunded and it was all complete. It's showing in my history but it's not showing in my actual balance.

 

-I have not made any other payments with Paypal

-I've checked with my bank and no refund has been made

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21 REPLIES
Volunteer Advisor

Re: received a refund but it's not showing in my balance

If you funded the original paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c.

If you did not use a debit card and used instant bank transfer come back for another possible reason.

New Community Member

Re: received a refund but it's not showing in my balance

I've had the same problem as twice i made a payment but the money was unclaimed. I rang paypal and they said if you pay by debit card it takes up to 7 days to get refunded due to the banks but also said that it would be put back in my paypal. which last week did happen. I am now waiting for the same thing and same amount of money. If it isnt in after 7 days i would give paypal a ring and they will help to sort it. everytime i have spoke to them they have always helped. 

New Community Member

Re: received a refund but it's not showing in my balance

I have this problem however I lost my debit card and now I have a new one... how will that money get on my new card?
New Community Member

Re: received a refund but it's not showing in my balance

I have this problem however I lost my debit card and now I have a new one... how will that money get on my new card?
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New Community Member

Re: received a refund but it's not showing in my balance

how  do you contact paypal i had the same issue of a refund not sent back to my account . i tried calling paypal but its just an aiutomated system that replied me 

Volunteer Advisor

Re: received a refund but it's not showing in my balance

lala_must

 

1. How did you fund the original payment to the seller that was refunded?

 

Instant bank transfer or funds in your paypal balance OR

Debit / credit card.

 

2. Did you have email confirmation of the refund?

 

I can probably help you locate it but if you want to contact paypal there are several ways >>

 

Click on the words "Contact us" at the bottom of paypal pages > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent.

OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.




New Community Member

Re: received a refund but it's not showing in my balance

I was charged twice when i purchased from ebay then the seller refunded my payment. I also received email confirmation of the refund. I expect to receive 2 refunds since i was charged twice. who should i contact now? the seller? Paypal? Please help!
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Member

Re: received a refund but it's not showing in my balance

After unauthorised use of my account pay pal have refunde me back my money,but there is two transactions that they said they've refunded but not showing in my bank account,after numerous calls they are saying its my banks fault,I have been in touch with my bank and they're saying its definitely not there and to get in touch with PayPal and tell them

I am just going from one to the other now PayPal just say they've done everything there end and there's no more they can do I'm at my wits end just don't know what to do its for £800 which I can't afford to loose

Moderator

Re: received a refund but it's not showing in my balance

Hi Jane08, 

 

Thank you for posting in our Community. I am very sorry to hear that you did not receive the 800 GBP back yet after unauthorized account use. I would advise to contact us on Facebook or twitter so that we can help you resolve this. You can use this link: www.Facebook.com/PayPalUK and on Twitter @AskPayPal .

 

I hope we can help you sort this out very soon. 

Dian