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Withdrawal under review for security reasons - Why?

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Contributor

Withdrawal under review for security reasons - Why?

Hi all,

 

I just logged on this morning and withdrew £23 for some model making bits I sold yesterday to a chap over the pond. When I completed the withdrawal process, it informed me that my withdrawal would be on hold while it was reviewed...

 

What gives?

 

A quick surf shows that there are many, many people in the same situation in the last few days, which would indicate that this is a widespread issue.

15 REPLIES 15
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New Community Member

Re: Withdrawal under review for security reasons - Why?

Hey MAHides

 

I have the same thing. I've made four withdrawals over the last few days and three out of the four have been 'reviewed'. I cant seem to get a decent answer from Paypal about this, emailed responses just advise that the withdrawal is under review and could take up to 24 hours (and then either be agreed or declined and the money paid back to my paypal balance)

 

Anyone else know why this keeps happening?? I have done nothing different with my account (and obviously I am having a clearout and selling bits and pieces as I REALLY need the money, so delays aren't really helpful!)

 

Aaargh!

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Contributor

Re: Withdrawal under review for security reasons - Why?

I think the only way to get a straight answer is via your Member of Parliament, which is what I think I will do, being a curious type. 

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New Community Member

Re: Withdrawal under review for security reasons - Why?

Not sure why you are all worried. It also happens to me, but Paypal then deposit the funds into my bank imeadiately, which means I have access to the money in under 24 hours. They can review all my withdrawls if they are going to do this.
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Contributor

Re: Withdrawal under review for security reasons - Why?

The point being, that if it really IS for security reasons, ONCE would be enough for a given bank account. If not then it is procedurely suspect.

 

The fact that Paypal are reticent in explaining when asked to do so, as to why they are doing this, what a given issue is etc, says to me and I suppose others, that there is another reason at the base of it all which is to the benefit of Paypal.

 

If Paypal was up front about this and realised that whilst we agree to something it does not give them carte blanche to do what they do without recourse to explain why, I would be less incensed.

 

It's not what they are doing but how...

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New Community Member

Re: Withdrawal under review for security reasons - Why?

I have just withdrawn funds to my bank account, and guess what - under security review! This is the second one on the bounce! What's going on Paypal?????

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New Community Member

Re: Withdrawal under review for security reasons - Why?

same for me as one of the posters here said ..its no big deal , you get that warning of under review but in 2 minutes after , u get an email saying the funds are being transferred to your bank..so no big deal...i notice this only happens when i get paid in euros since it is another currency different to mine.

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Contributor

Re: Withdrawal under review for security reasons - Why?

Well....

 

I withdrew three amounts yesterday.

 

One for £20 was put under review (ho hum) and is still under review more than 24 hours later. Paypal say it can take up to 72 hours, 

 

When I asked them why it does not state that on the mail they send, I was told that it was a technical issue.

 

2 other small withdrawals, were bounced by my bank. Only they were not.... My bank never got a sniff of those transactions.

 

 

Just had a heated convo with Paypal...

 

Asked for the detais of where to send a subject access request application they said they will call me back to arrange that. What rubbish... SAR's do not work like that.

 

Asked who the company's Data Protection Officer was - Nobody knew

 

Asked who their security head honcho was - They don't have one

 

Asked what exactly they did that took 72 hours, they could not discuss that for security (insecurity?) reasons.

 

They are not governed by the FSA with regards BUT they ARE goverened by the FOS and in Luxembourg the CSSF.

 

So to recap, a company with my security at heart and my financial data in it's database has no DPO, no security management oversight, can't play fair with the faster payments scheme and will not explain what it is doing with my and your data whenever they conduct a review.

 

 No doubt, now I have created a stink, Paypal will find an excuse to suspend my account... Let's see

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New Community Member

Re: Withdrawal under review for security reasons - Why?

I withdraw money each day, as mine is a business account.  Every payment, since about a week ago has had the same message (reviewing for security reasons). 

 

However, this is in no way delaying the money being deposited in the bank.  I think it is simply that paypal has changed its transfer method, as now each payment shows as 'Faster Payments' rather than 'Paypal'

 

It used to take at least 3-4 days, more if BH or weekends were in the middle.  Now they 'review' it - or more likely your request goes to a different sector, where a transfer (faster payment) is made.

 

Yes, the 'security reason' thing threw me, and its annoying they can't just say whats going on, but hey ho, as long as the money makes it to me, i think all is well!

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New Community Member

Re: Withdrawal under review for security reasons - Why?

I am sorry, but this is not a small problem! This is my own money that I made with a hard work, and they are taking a very good fees for them being an intermediary. If there is a security problem I want to know the details because: 1. I care about who handles my money and 2. There are a lot of other services that I can do business with.

Just telling me to wait for 24h without any explanation is not good enough if you are gonna take me 5 bucks every time I make a transaction.

Pay Pal, stop acting like Google and be more transparent.