Hi Paypal
I have been a very good customer for many years nows and if you look at my account it is a business one and i have always paid my fees and built a successful business over the last 4 - 5 years using paypal and selling on ebay. In January my account was permanently limited with out notice or explanation and holding the funds for 6 months! All sales and income came to a holt and after numerous emails I sent got ignored, I called up so many times and never got a full explanation of why and keep getting told different things and when I ask to speak to a member of the merchant team to discuss they say no don't have a telephone which is shocking to tell a good and loyal customer in this day and age even though I have spoken to the merchant team over the phone before also one of your lovely phone staff just told me in a really rude and abrupt voice "Mr Greenwood we are keeping your funds for 6 months and thats that!" and out the phone down on me!! Disgusted was beyond words especially from a multinational company such as paypal it just shows really you don't care and have interest in customers who are self employed and depend on paypal for their business to survive but one day you just turn it off???
If there is any problems you should have dedicated business managers who understand the world of online selling and contact customers for regular check ups and offer any guidance or rectify any problems that way there would be no problems and paypal wouldn't have such a bad name all over the internet, you really need to work with your customers such as me.
So my account which I had for many years and my main one was permanently limited as it said it was linked to my business one now I did not know until now that it is fround upon for a person to have a couple of paypal accounts I only found that out the other day but the only reason I opened it was because my accountant told me I MUST open a new business one for my tax returns thats the only reason. Now I know over the years there has been a few refunds and chargebacks but I have always rectified these asap and solved any problems as you can see, I found that people were buying from my website for items even though it clearly says SOLD on the item so thats why there were a few refunds also a few customers abroad wanted me to send items to different addresses which I would never do, but also look at the amount of money my hard work of building my business up has generated and charges you have received also if you look at my website I really do work hard and take pride in the image of my business so Im not just small time guy Im a genuine fully legitimate business registered with HMRC and have been for 5 years.
I thought I could start fresh with my new paypal account which as you can see was working fine with no problems then that got closed but again this was before I knew you wasn't allowed multiple accounts, I wasnt trying to out do or break any rules with paypal I was just trying to start fresh with my business as I have massively down scaled.
I called paypal again the other day which is I was put through to really nice woman from Ireland who said the reason for the limitation was because paypal viewed me as a high risk because of the volume of money I had received from sales and how quickly progressed in the second and third year which I was so shocked to hear that I was being penalised for growing a successful business???
Since the limitations my business has grinded to a halt, I have been so ill especially on the verge of a mental breakdown as I just cant cope as I worked so hard over the past 5 years to build it up as I left my previous job to do this full time, I also have a family to support and for paypal to just turn me off is disgusting I actually feel like paypal are treating me like a criminal when I have done nothing wrong but only be very good customer.
I have money tied up in all three accounts which I need out as my customers have all had the items and left positive feedback so there is no need to hold them and is immorally wrong for any business to think its ok to hold another businesses money for 6 months! its ludicrous!
Believe me I am not a high risk as I own everything in my business and you can see the money that goes through my business so I must be something right.
Paypal is leaving me no option to take legal action, report this to the newspapers, the media, all internet forums and social media and my local MP and Court. I dont really ant to go down this route but If I have to I will!
All Im asking for is for one of my paypal accounts to be fully reinstated and the all money being held released with immediate effect and also a phone call from a senior member at paypal to help resolve this, I am even willing to make a donation to paypal to show that I a committed customer who will in future comply with all terms and conditions and no problems will occur in the future, but please give me the courtesy of calling me back to help resolve this.
