Paypal says the money has cleared, but the seller says its still pending

ad1988
New Community Member

So I bought an item, payment cleared on the 12th of this month and I emailed the seller today and they claim their account still says that the money is pending.

 

 

The money was taken from my account on the 12th and has been marked as cleared by paypal, it even says next to it that the money has been removed from my account and deposited in the sellers account.

 

So is it possible they are lying? Or should I wait longer?

Their item has no refunds, although I havent got it so it shouldnt matter should it?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

If the seller is new then she would be subject to a payment hold anyway but should still send the item.

 

If you do not get the item then you can file for item not received via the resolution tab in your paypal account.

 

Sellers cannot state no refunds, if the item is received but not as required then paypal will expect them to refund.


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Kudos / Solution appreciated.
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