Paypal Mobile Invoice Not Showing

[littlejemsjewel]

Hi

I have sent a paypal invoice from my laptop, however the lady trying to pay for it is on a mobile and says it is not showing. I have double check the email address, and resent it and reminded it however still it is not showing. The lady said she has never had a problem before on her mobile but i am not sure what else i can do. I have told he she can send it to my account directly or use my website but she would like an invoice! 

Thank you for any help you can give 

[PayPal_Siobhán]

Hi there littlejemsjewel,

That is unusual, if you have sent the invoice correctly and your buyer is still unable see the details I would suggest they firstly try to log into a PC or the website directly outside of the app and they shouldn't have any issues.

If they are still unable to see this invoice I would ask that they contact PayPal directly so the issue can be looked into.

In the meantime they can use the 'Send Money' option and mark the transaction as a payment for 'Goods' 

Hope this helps!

Siobhan