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jp1708
New Community Member

I can't verify my account and i don't have my old card number because i've closed it 1 year ago. What I should I do?

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1 REPLY 1

PayPal_david
Moderator
Moderator

Hi there Jp1708,

 

If you are unable to verify your PayPal account as your credit/debit card is no longer active, you should be able to register another credit/debit card in order to complete the verification process on another card. This can be done by going to the 'Profile' on your PayPal account and then if you go to the 'Credit/Debit Cards' section.

 

Are you being asked to complete the verification process on your old card that you no longer have? Is it the case that you initiated the process on your old card but did not complete the process in order to confirm your card?

 

If you can provide us with more information it will assist us in helping you further.

 

David.

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