Money still 'pending' despite checkout/delivery being complete?

[CallumCraddy]

It's quite annoying... All this stuff to do with new sellers through Paypal and eBay... I agree what its for as a lot of people are scamming nowadays, But it says the money may become available sooner if all the above (titled) are gained? Yet its still saying the monies are to be released no earlier than the 17th August?

It's my money spent on dispatching the items (heavy parcels too!) and I now have many more items due to finish/be posted on to their buyers over this next week - It's going to be a tight week if this isn't resolved!

Does anybody know anything that can be done to possibly have the money (that is rightfully mine, not paypals) earlier than the release date now that all feedback etc has been gathered?

Thanks,
Callum.

[kernowlass · Accepted solution]

HERES SOME INFO FOR YOU:

Why your payments are held.

• You have been selling on eBay for less than 90 days
• You have an eBay feedback score fewer than 100 as a seller and have not yet established a record of good performance
• You have received fewer than 20 Detatiled Seller Ratings on eBay in the last 12 months or your eBay seller performance is below standard
• You have a high rate of customer disputes or a low eBay feedback percentage
• You have been a PayPal member for less than 6 months and have limited selling activity
• You have a sudden change in selling activities (e.g. suddenly selling expensive items, selling large numbers of items, etc.)
• You happen to be selling in a high risk category such as tickets, travel, gift vouchers, computers, electronics, mobile phones, etc.
Depending on the circumstances, paypal may set aside payments for a single transaction or for all payments to sellers who meet the criteria above.


How can I get the payments released before 21 days.

1. If your buyer leaves feedback (pos) then funds are normally released within 48 hours of that feedback being left.
2. If you decide to send an item trackable then you can add the tracking number to the details of the paypal transaction and funds are then released when the item shows as delivered + 3 days.

What if I have met the criteria for release and the funds are still held.

The release of payments is not automatic before 21 days, so you need to email or phone paypal via "contact us" bottom of paypal pages with the transaction i.d's of the payments involved. State how you met the criteria for release of funds before 21 days eg feedback or a tracking number.

Its for buyer protection > if a seller refuses to refund a buyer for an item not received and paypal can't access funds in the sellers account then they refund the buyer themselves.

So to protect themselves and still be able to offer buyer protection they hang on to the funds of new sellers until they have a record of good performance.

And to be fair without buyer protection its doubtful we would sell our stuff in the first place as i for one as a buyer would not send money to a stranger without buyer protection.

[CallumCraddy]

Thanks for the quick reply! I couldn't find that information anywhere. 

Fingers crossed that something is released soon for the item I've got the positive feedback for! Hanging for cash at the moment!

[kernowlass]

Re-read the bit i put about release after feedback or tracking as its often not automatic.

Email them the transaction id of the payments that qualify for release and they should release it more quickly.

[yadvishka]

this is not true! I received positive feedback just a couple of days after the sale plus I sold smthing else before (within 90 days) and eceived payment straight away) yet this last transaction is doing my headache now. I've no time to beg for MY OWN money. PayPal are thief!

[mikkygefc]

sold a mobile phone for £133 and funds are pending. Any particular reason why i am having to wait!! Is is the payer whos using a credit card or wire transfer that is holding it up.!! any help

[kernowlass]

Is there a clearance date??

Are the transaction showing in your paypal history??

Are the funds in your paypal balance but on hold??

Are you a new seller and does it say anything about a 21 day hold??