cancel
Showing results for 
Search instead for 
Did you mean: 

Live Site Issues

Highlighted
Moderator

Live Site Issues

Hi all, 

 

We will try to keep you updated as much as possible with any live site issues. Here's where you can keep an eye on this:

 

http://ow.ly/OFV0K

8 REPLIES 8
Highlighted
Contributor

Re: Live Site Issues

There seems to be an issue with the resoution centre. I had an email to say a customer had updated a dispute. I went to reply and the resolution centre will open eventually but nothing is showing and when trying different actions eventually just comes up with bad gateway or closes entirely and logs me out. Have tried on Chrome, explorer and my phone, computer and ipad and nothing works.

Highlighted
Contributor

Re: Live Site Issues

This is what it comes up with 

Gateway Timeout

The proxy server did not receive a timely response from the upstream server.

Reference #1.6457dd58.1444069046.43331fb

Highlighted
Contributor

Re: Live Site Issues

The dispute resolution centre does not work. I am trying to respond to a notification but the site is so slow it simply times out every time This appears from previous post dating back to 2015. When will it be sorted.

Highlighted
Member

Re: Live Site Issues

Hi,

 

 

We are having issues filtering the activity to refunds only, it says its showing refunds only but it isnt it just shows all transactions?

 

 

Guessing its a tech issue with Paypal?

 

Anyone else having this.

 

Thanks

Andy

Highlighted
Contributor

Re: Virtual Terminal

There was recently a problem with virtual terminal and it seems to be happening again.  When I click on Virtual Terminal in tools, it just keeps going back to the home page.

 

We have tried on google chrome and IE a number of times today without success. Any idea when this will be resolved - we need to take payment today.

 

Thanks

Highlighted
Contributor

Re: Live Site Issues

We have no phone number or passcode displaying for the customer service team either. It has been like this for hours and we need help to resolve a damaged in transit global shipping item from eBay. Customer did not get what they wanted on eBay so opened a Paypal case now cannot contact to resolve issue.

 

Highlighted
Contributor

Re: Live Site Issues

I have been trying to accept a payment into my account for the pass 3 days with no success, this money is urgently needed. I have emailed customer service with no joy and have called the call center every day to never speak to someone.  Please can  someone tell me what is going on as i need this money urgently!!!!

Highlighted
New Community Member

Airmail postage/customs issue - Please help

Howdy, I can't currently print airmail postage with paypal. 

It will not print until I add customs info.

The place where you usually add customs info is missing!

 

Also... adding customs info is usually a pain in the butt anyway. I use the sticky customs lables so do not need to do this.

Please give us the option to sort our own customs info.

 

Thanks in advance

Tags (3)