How do I cancel a recurring payment? There dosen't seem anywhere to do so.

1Lowrider1
Contributor
Contributor
6 REPLIES 6

PayPal_Wayne
Moderator
Moderator

Hi there 1Lowrider1,

 

Here’s how to cancel a subscription or recurring payment:

 

  1. Go to www.paypal.co.uk and log in to your account.
  2. Click ‘Profile.’
  3. Click ‘My preapproved payments’ under ‘Financial Information.’ (Don’t see this step? Follow the alternative set of instructions below.)
  4. Select the merchant whose agreement you want to cancel and click ‘Cancel.’
  5. Click ‘Cancel Profile’ to confirm your request.

Or

  1. Go to www.paypal.co.uk and log in to your account.
  2. Click ‘Profile’ near the top of the page.
  3. Select ‘My money’.
  4. In the ‘My preapproved payments’ section, click ‘Update’.
  5. Select the merchant whose agreement you want to cancel and click ‘Cancel.’
  6. Click ‘Cancel Profile’ to confirm your request.

I hope this information helps you

Wayne

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Philw
New Community Member

I have tried to follow the instyructions above but when I click on  Profile the only options I get are to Add/Remove a email/bank/card/address

 

Can you help please?

Thanks

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PayPal_lucy
Moderator
Moderator

Hey there Philw,

 

You get these options when you hover over profile.

 

Make sure you click on it and then wait a few second for the new page to load.

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billmotley
Contributor
Contributor

billmotley
Contributor
Contributor
PayPal_Wayne - Your instructions don't work at paypal.com
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