Double payment for same item

[smashedbooboo]

Hi,

I have just checked my bank account and there are 2 payments for the same item,

Both for 32.00gbp  but only one showing on paypal statement.  So the same payment has gone through twice.

This has put me overdrawn. Do I contact my bank or is this a paypal issue to get a refund on one of the 

payments.

Thank you

[Colonalhall]

Has this happened to anyone else?  I paid for an item on ebay 3 days ago (as I have done many times) and I have just checked my bank account to see that the direct debit for the amount I paid has gone out twice.  Initially I thought Id paid twice in error myself but on checking my Paypal account there is only one payment for the item and status is completed.  Is it a weekend gremlin and I'll get it back or has Paypal done an error?

I would appreciate any advice.

[classy-diva]

You need to contact your bank and implement a direct debity indemnity, ask them for the form, complete and return the missing payment will be back in your account within four days. I assume you made the payment on the 19th?

[PayPal_lucy]

Hey there

I have moved your post here as it explains the duplicate payment showing on your bank account statement.

You do not need to contact your bank as it is a known issue and PayPal are working with the banks to have the second payment returned to your bank account within 3-5 working days.

I hope this helps.

[altctrl]

Hi, Update to this problem,after phoning PP again i spoke to a gentleman who told me PP are now aware of the problems and it is there fault.

He gave me a FAX number to send any statements showing charges incurred due to there error.

Happier with that outcome rather than the rude lady i spoke to originally saying its not there fault and go fly basically,i think PP could do with listening to some of there call teams sometimes.....whole experience has left a bitter taste in my mouth unfortunately.....but hey !!

[altctrl]

p.s  the monies will also be back into my account in the normal 3-5 days....i think if anyone spent a lot on the 19th then they could be in some serious trouble...

[marksmanross]

Its happened to me also but only had one email receipt for the amount but took money twice what the best way to get the money back, i tried the contact number but after 5 minutes i gave up with the automated options thanks 

[altctrl]

hi,i found choosing the "sending money" option best...the auto reply then spouts the usual rubbish but just enter wrong reply or jabber rubbish and they transfer you to a live operator...hope this helps

[classy-diva]

Does the second transaction show on your PayPal account? There was a PP glitch on the 19th October and a lot of people have found the same problem occuring.

If it does show in PP place a call to PayPal to see if they can reverse the payment.

If  no joy and it is not in your PP account as a transaction you have to see your bank and claw back the money under the direct debit indemnity scheme will take 24 hours to be credited back to you.

[marksmanross]

not in paypal that only shows one but online bank statement shows two, do you think the bank will issue the refund then

[altctrl]

just to be clear.....Bank account showing two payments but PP showing one..there was a glitch with PP on 19th and they have said to me any monies will be returned within the normal 3-5 days no questions to my bank account...so as its only just become apparent to them (Friday) monies will be back into your account next week on the 3-5 day rule...

They have also said any charges incurred by going O.D. with my bank account will be payed to me also on reciept of statements showing such....hope this helps