Hi All,
I see no-one else has yet responded to Kazkari's question. I've have a similar issue, so if there is someone out there who can help, please...
I've made a payment for an eBay item, yet my Paypal account displays a box with "Confirm Receipt" in it for the transaction concerned and I've had an email advising as follows:
“Two days ago you sent a payment to XYZ@.. . This payment is still unclaimed. Often, unclaimed payments are a result of a payment being sent to a misspelled or otherwise incorrect email address. Please double-check to make sure you sent your payment to the intended recipient's correct email address.
A common cause of unclaimed payments is that the intended recipient has two email addresses, but only one has been registered to their PayPal account.
If you did not intend to send a payment to XYZ@.. , it is easy to cancel the transaction:
1. Log in to your PayPal account.
2. Go to the 'History' subtab of the 'My Account' tab and find this transaction (with a status of 'Unclaimed').
3. Press the 'Cancel' button in the 'Action' column.
4. On the confirmation page, press the 'Cancel Payment' button to confirm. Your payment will be cancelled and the funds returned to your PayPal account.”
The curious thing is that the Account History entry states that the payment has been "completed", which seems to suggest that it's not "unclaimed", and I cannot see an "Action" column, nor an option to cancel. The recipient's address, meanwhile, was auto-populated by eBay, so should not be incorrect.
The Transaction Details page includes a box that says:
"Confirm receipt: Within the expected arrival date, please confirm if you have received the purchased merchandise. We are here to help if you have any problems with your purchase."
It seems then, that "Confirm Receipt" applies to me as the buyer, rather than to the seller, but if I click the box what will then happen? (I've checked the Paypal help pages but found no clear guidance.)
(A further complication is that the item I was sent is not the one described and the seller - who's ostensibly new to eBay - has agreed to a refund, so I don't want to complicate matters by taking an inappropriate action in my Paypal account. On the other hand, if there's a way for me to cancel rather than confirm the payment, that will either avoid the need for a refund, or avoid the possiblility of the seller evading the refund (just in case the sale was a scam to palm-off a relatively worthless item whilst taking the money for a more valuable one - sorry if that sounds a wee bit paranoid, but there's no escaping that eBay has been a bit a bit of a playground for scammers over the years) )
Thanks in anticipation,
