1st sell on ebay, how do I receive money from buyers

[amalkin]

This is my 1st sell on ebay. Ebay has said that payment is being carried out by paypal. I click on "view paypal transaction", log into Paypal. However there are no transactions showing on my Paypal account and £0 balance. I have contacted the buyers to let them know I haven't received payment through Paypal. One buyer has said that it states UNCLAIMED on his transaction to me.

How do I claim/receive  this money?

Thanks

[moonshiner]

I have the money in pending situation how do I transfer same to bank account?

[sami85]

So if the email address listed with the item was wrong and does not exist anymore how do you correct this? My buyer has sent payment using the old email and I am not sure how to cancel the payment and instruct them to resend to the correct place?  Any help apprecaited thanks.  

[bondbrea]

im having the same problemb 

[PayPal_Sophie]

Hi bondbrea,

Welcome to the community forum! If you're having trouble with receiving a payment, the first thing you need to do is ensure that your email address is confirmed.

If your email address is confirmed, you can contact your buyer and make sure that the correct email address has been provided to them. If the payment was sent to an incorrect email address, it will normally show as 'Unclaimed' on the buyer's side, and they can then cancel it and re-send it to you.

If you have any further queries, I suggest contacting Customer Support, who can review your account and provide you with more specific assistance.

Thanks,

Sophie