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PayPal USA Community Chat 9/20 - Closed

Member

Re: PayPal USA Community Chat 9/20 - Open

Hello Ashley, I have limited access to my account and I provided all the needed information.

I have been unable to withdraw or send money.
I have not heard from Paypal in over two weeks concerning my query to restore my account.
My case ID is PP-006-094-666-388

What should I do?

Moderator

Re: PayPal USA Community Chat 9/20 - Open


@mutiemule wrote:

Hello Ashley, I have limited access to my account and I provided all the needed information.

I have been unable to withdraw or send money.
I have not heard from Paypal in over two weeks concerning my query to restore my account.
My case ID is PP-006-094-666-388

What should I do?


Hi @mutiemule

 

Thanks for joining us! I'm sorry to hear that a limitation has caused difficulty with accessing your funds. Smiley Sad 

 

Account limitations are generally placed in situations where we’re concerned about account security, for regulatory or compliance purposes, or to help us manage potential risk on an account. You can find further details on account limitations and how to prevent them here.

 

When PayPal places a limitation, an email is sent to the affected customer highlighting the reason for the limitation and providing information on what needs to be done to resolve the limitation. In most cases, you can find options to try to resolve the limitation in your Resolution Center on the account.

 

I'd recommend double checking the Resolution Center as well as your Secure Message Center for updates to see if anything was missed. If all of the tasks in the Resolution Center are completed and there are no new requests in the Secure Message Center, then I would recommend reaching out to PayPal customer support for further assistance.  @customer support can be reached by clicking "Help & Contact" on the PayPal website, @AskPayPal on Twitter or the PayPal Facebook page. 

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
Moderator

Re: PayPal USA Community Chat 9/20 - Closed

Thank you to everyone for participating in this week's chat session!  

 

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

 

If you missed chatting with us today, please come back next week on Wednesday, September 27th at 1pm PT. We'd love to meet you!

 

See you then!

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!