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PayPal USA Community Chat 12/6 - Closed

Contributor

Re: PayPal USA Community Chat 12/6 - Open

THEY DO NOT ANSWER ME, after 5 days and still no answer

Moderator

Re: PayPal USA Community Chat 12/6 - Open


craiova1979 wrote:

THEY DO NOT ANSWER ME, after 5 days and still no answer


Hi @craiova1979,

 

I'm sorry to hear that. Smiley Sad What methods have you tried for contact? 

 

Olivia

 

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Contributor

Re: PayPal USA Community Chat 12/6 - Open

first as paypal say I try to send them a message at aup.... the department in charge of this - no answer from 5 days

after I call them in Ireland , but of course, they cannot help me and say to send a message to aup.... the department in charge of this

So, bottom line my account is blocked , i don't know why ... even I did something wrong  I still need to know what was wrong correct?

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Moderator

Re: PayPal USA Community Chat 12/6 - Open


craiova1979 wrote:

first as paypal say I try to send them a message at aup.... the department in charge of this - no answer from 5 days

after I call them in Ireland , but of course, they cannot help me and say to send a message to aup.... the department in charge of this

So, bottom line my account is blocked , i don't know why ... even I did something wrong  I still need to know what was wrong correct?


Hi @craiova1979,

 

I can see how that would be frustrating. The group that reviews AUP-related issues may take a little longer to reply. I regret the inconvenience. The information provided in the initial email regarding the limitation may be the only information that can be disclosed regarding the reason for limitation, but if there is any further information that can be provided, that group would be the one to deliver it.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal USA Community Chat 12/6 - Open

Well, can you help me ?

Moderator

Re: PayPal USA Community Chat 12/6 - Open


craiova1979 wrote:

Well, can you help me ?


Hi @craiova1979,

 

I regret that we're not able to assist with account-specific issues in the Community. Please continue to communicate with the AUP group, if that's the instruction that has been provided by customer support.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal USA Community Chat 12/6 - Open

I understand once a complaint is opened the seller will not get the transaction fee back. What if the buyer opens the complaint before working things out with the seller? I understand this is a violation of paypal policy. Does paypal waive the fee in this case?

Moderator

Re: PayPal USA Community Chat 12/6 - Open


romod wrote:

I understand once a complaint is opened the seller will not get the transaction fee back. What if the buyer opens the complaint before working things out with the seller? I understand this is a violation of paypal policy. Does paypal waive the fee in this case?


Hi @romod

 

Welcome back to Chat! It sounds like you've got some questions about disputes and refunds that I'll be happy to answer. I'm sorry if there was something we missed last week. Smiley Sad

 

In the event of a refund initiated by a seller or if a refund is issued through the PayPal disputes process, transaction fees are refunded to the seller aside from the $0.30 USD fixed fee. In either case, there's not a way for the seller to be refunded the entire fee amount. 

 

We always encourage buyers to work with their sellers before opening a dispute or claim. The buyer also has the option to file a dispute if they cannot come to a mutual agreement with the seller to resolve the problem. Unfortunately in some cases, buyers may go straight to dispute without reaching out to the seller, however that is not a violation of PayPal's User Agreement. Smiley Sad

 

We know these situations can be frustrating and I'll make sure to pass along your feedback on the disputes and claims process. 

 

-Ashley


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Contributor

Re: PayPal USA Community Chat 12/6 - Open

So what your saying is they will give the 2.9 fee back and hold the fixed amount of .30 cents if there is a refund issued for a dispute? I am alright with that problem is paypal is still holding the entire fee which has my account negative balance of over 93 dollars.  Why are they still holding the entire amount? Me and the buyer had worked out an agreement the same day the item arrived but he jumped the gun and opened a claim before I could do anything

Moderator

Re: PayPal USA Community Chat 12/6 - Open


romod wrote:

So what your saying is they will give the 2.9 fee back and hold the fixed amount of .30 cents if there is a refund issued for a dispute? I am alright with that problem is paypal is still holding the entire fee which has my account negative balance of over 93 dollars.  Why are they still holding the entire amount? Me and the buyer had worked out an agreement the same day the item arrived but he jumped the gun and opened a claim before I could do anything


Thank you for following up, @romod

 

Yes, the 2.9% portion is returned to the seller and the $.30 is kept by PayPal. For security purposes, we can only provide general assistance through the PayPal Community Help Forums. If you believe there has been a problem or error with a refund or a dispute, I would recommend reaching out to PayPal customer support for further investigation. Customer support can be reached by clicking "Help & Contact" on the PayPal website, @AskPayPal on Twitter or the PayPal Facebook page.  

 

-Ashley


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