cancel
Showing results for 
Search instead for 
Did you mean: 

PayPal USA Community Chat 10/11 - Closed

Moderator

Re: PayPal USA Community Chat 10/11 - Open


@nimoore wrote:

I have been selling bitcoin into my PayPal account instantly.  It was working wonderfully until all of a sudden Coinbase put a 2-day turn around time on my sell orders.  I was very dismayed by this as I have been looking to alleviate this friction for some time.  I was even planning on recommending this path to friends and family.  I understand the need for security but the friction in payments needs to be reduced not exacerbated.  As you know the competition in this space is heating up and customers are going to migrate to services with the least amount of friction, not the highest security threshold. 


Thanks for following up, @nimoore! I appreciate the details. 

 

I'm not sure what would be causing additional delay with Coinbase. This is the only information I'm able to find about delayed Coinbase transfers: https://support.coinbase.com/customer/en/portal/articles/593836

 

It may be beneficial to reach out to Coinbase directly for more details on what is causing the additional wait time. I'm sorry I don't have more info on that for you. Smiley Sad

 

We appreciate your feedback on our products and security measures and I apologize for the frustrations the declines have caused. I know how embarrassing and inconvenient it can be to experience a decline when you have an account in good standing. I'll make sure to pass your feedback along internally to the correct set of eyes. 

 

-Ashley

 


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
Member

Re: PayPal USA Community Chat 10/11 - Open

Oh heck I didnt realise there was a chat!! Okay so I recently posted an issue but I guess I could ask here too ?

 

Can one refund a buyer and issue back a digital good?

More info here: /t5/About-Payments/Issue-with-buyer/m-p/1332895#M119815

Moderator

Re: PayPal USA Community Chat 10/11 - Open


@Riivih wrote:

Oh heck I didnt realise there was a chat!! Okay so I recently posted an issue but I guess I could ask here too ?

 

Can one refund a buyer and issue back a digital good?

More info here: /t5/About-Payments/Issue-with-buyer/m-p/1332895#M119815


Hi @Riivih,

 

Thanks for joining our chat!

 

PayPal would not advise refunding the buyer and revoking access to the digital goods sold. This behavior can be seen as a merchant not fulfilling an order and could negatively impact the seller. If PayPal were to receive reports of this behavior by buyers, it may end in limitations for the seller or a potential severed business relationship between PayPal and the seller. 

 

If the buyer would like to sell the item back to you, we would recommend that you send a new payment rather than refund the old transaction. 

 

-Ashley

 

 


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
Moderator

Re: PayPal USA Community Chat 10/11 - Closed

Thank you to everyone for participating in this week's chat session!  

 

The weekly chat session is now closed.  All thread content will remain viewable, but locked.  Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

 

If you missed chatting with us today, please come back next week on Wednesday, October 18th at 1pm PT. We'd love to meet you!

 

See you then!

 

-Ashley


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!