@Emperious wrote:
Hello,
First off, thank you for doing this! Unfortunately, I'm stuck in a tough situation:
A person impersonated my friend and convinced me to send money to them through Friends and Family. After I sent the money, they revealed that they had scammed me, and said that since I sent the payment through Friends and Family, they could get away with the scam.
I contacted PayPal and initiated an unauthorized transaction claim in hopes that the money could be refunded. The representative told me to email the recipient and ask for my money back, and closed my dispute. Considering that the recipient was an impersonator, they have not responded to my messages.
Is there any way to reverse the transaction or ask for the claim to be appealed? Would contacting PayPal over phone/email/social media be beneficial?
Thank you!
Hey @Emperious,
That definitely sounds like a difficult situation, and I apologize for the experience you've had so far - I'm happy to provide any assistance I can. In situations like this, there wouldn't be a way to dispute the charge on PayPal. Because it was sent as a Friends & Family payment, there's no buyer protection, and because you did initiate the payment, that would mean it isn't unauthorized.
I understand the recipient was fraudulent, however PayPal defines "unauthorized" as someone else using the account to send a payment without the account holder's permission or knowledge. As that isn't the case for this transaction, the best option would be to work with your bank or card company directly to see what options they may have for you. I'm sorry for any inconvenience this may cause, but wish you luck in pursuing your refund.
- Ashley M
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