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Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, October 12th, from 4-5pm GMT.
Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
How Community Q&A session works:
The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.
In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.
During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time.
At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.
Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post. See you then!
Today's Community Q&A session at is now open and unlocked!
Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This Q&A session is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future!
I have withdrawn money from my paypal account to my bank account in Vietnam on September 27. And it has been 14 days but I have not received the money. help me,
This is transactional information:
Welcome to our New PayPal Community Q&A session,
I am sorry to see the withdrawal has not yet completed. Unfortunately, we cannot provide account specific information on this platform because of security and data protection reasons.
Today would be the 11th business day since you initiated the withdrawal, so I would recommend you wait till the 14th business day. If you still have not received your funds you can submit a request to have the withdrawal traced. You can do this by either calling our Customer Support or send a request through the secure Message Centre on your account. You will find details of these in the Help section of your account.