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PayPal Community Q&A - November 23, 2018 - Closed

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Moderator

PayPal Community Q&A - November 23, 2018 - Closed

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, November 23rd, from 4-5pm GMT.

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Q&A session works:

 

The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post.  See you then!

 

Martin.

5 REPLIES
Moderator

Re: PayPal Community Q&A - November 23, 2018 - Open

Hi everybody!

 

Today's Community Q&A is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

Martin

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: PayPal Community Q&A - November 23, 2018 - Open

Hi Martin,

A retail store has issued a refund to my account via PayPal on the 8th of November and I still have not received this refund. I’m wondering if you could help me?

 

thanks!

Moderator

Re: PayPal Community Q&A - November 23, 2018 - Open

Hi @Minigocko12,

 

Welcome to our Community Q&A session!

 

It really depends on the funding source, you will find information on refunds here. If it was funded by a debit or credit card it can sometimes take up to 30 days for a refund to be completed to the card issuer.  Unfortunately, we cannot take any direct action on accounts or provide specific information through contacts on this platform for data protection reasons. I would suggest you contact our support for assistance just to verify the refund has completed correctly and locate its whereabouts  To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter.

 

Thanks

 

Martin

Member

Re: PayPal Community Q&A - November 23, 2018 - Open

Hi Martin! Will Paypal team address the fact that two-factor authentication can be bypassed on an account if you know the security question answers? I think this is a security issue. I did make a thread in Paypal > Account section. The link is here: https://www.paypal-community.com/t5/My-Account/Paypal-bypasses-two-factor-token-authentication-if-yo.... Can paypal fix this security issue?
Moderator

Re: PayPal Community Q&A - November 23, 2018 - Open

Hi @Rewritten,

 

Welcome to our Community Q&A session!

 

Thank you bring this to my attention. I will forward your concerns to the relevant team to review.  In such scenarios, during the password recovery process, our internal security would be determined if further verification is required. Our password recovery process is explained here.

 

Thanks

 

Martin