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Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, November 2nd, from 4-5pm GMT.
Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
How Community Q&A session works:
The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.
In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.
During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time.
At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.
Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post. See you then!
Today's Community Q&A is now open and unlocked!
Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future!
Welcome to our Community Q&A session!
Unfortunately, I wouldn't be able to provide any kind of account specific assistance over a public forum. If you need urgent assistance in regards to this issue I would suggest you call our support. You will contact details in the Help section of your account.
Can you tell me when and how you provided the documents? As the review of the documents is not instant and can take some time.
They asked for documents to prove where i live i sent half a dozen, bills, doctors letter, government and council, everything i had i dont see why it isnt accepted theres no more i can do and i really to use
I sent it in email reply section which has a bit for docu.
can you give me phone number cant find it and is is costly im in uk.
sorry for so many questions and thanks for helping
That sounds like you have sent sufficient documentation. The contact number for the UK is 0800 358 7911. This might change in the future, so if anyone comes across this conversation in the future the number can be found here https://www.paypal.com/uk/smarthelp/contact-us.
Welcome to our Community Q&A Session!
I understand this is a frustrating situation, but unfortunately I cannot discuss account specific issues on this platform for data protection and security reasons.
I would recommend you continue to contact our Customer support. I would suggest this time send an email explaining the reason you did not receive the letter and you current circumstance and I am sure this can be reviewed quicker. You can send this through the Help Center on your account
Thank you to everyone for participating in this week's Q&A session!
The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.
If you missed chatting with us today, please come back Friday, November 9th at 4pm GMT, or next week on Wednesday, November 7th at 1pm PT. We'd love to meet you!
See you then!