We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, November 16th, from 4-5pm GMT.
Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
How Community Q&A session works:
The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.
In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.
During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time.
At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.
Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post. See you then!
Today's Community Q&A is now open and unlocked!
Once the session is over, this thread will be locked again, but you will be able to view the content in the forums. This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future!
Is there an update for the several users that are getting the "Something went wrong on our end error" When trying to Confirm our emails.
Welcome to our Community Q&A session!
Regrettably, we do sometimes have technical errors or bugs happening in our system, but I am sure our technical team are working on this issue as a high priority. Unfortunately, I do not have a timeframe for the resolution of this issue. I would suggest when this is resolved before trying to confirm the email, that you clear the cache and cookies on your browser to avoid further errors or delays.
I have cleared cookies and cache and reached out to support and the issue is still on-going. According to the AskPaypal help account on twitter it is a on-going issue for multiple users, I was just wondering if you had a potential update about the problem, thank you for your response!
I understand the frustration this issue is causing you, but I can assure you it has been prioritised. But, I do not have any progress update to share at this moment. I am sure it will be resolved quite soon.
I have been getting a "sorry something went wrong on our end" error when I try to confirm an email address for paypal, It then directs me to try again later and will not let me verify any emails I try, I looked at the Paypal help twitter and it seems like several others are having this issue, can you provide a update to this error message, and do you know when customers should be able to confirm emails again?