PayPal Community Q&A - May 8, 2019 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, May 8th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A works:

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.  

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time.

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post. See you then!

Olivia

[PayPal_JonK]

Hi everybody!

Today's Community Q&A is now open and unlocked! 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

Cheers,

 - Jon K

[Nathaniele]

Hello

On 13 Apr 2019 I received a mail from PayPal saying that I disputed the transaction with my bank. I've never started this dispute by my own. I contacted my bank and they confirmed that they haven't started it either. Please, could you tell me, is there a way to cancel this dispute? There's no such option in my PayPal page and I can't call to PayPal personally since I'm not US resident. I'm from Ukraine and there's no PayPal office in my area.

Thank you

[PayPal_JonK]

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@Nathaniele wrote:

Hello

On 13 Apr 2019 I received a mail from PayPal saying that I disputed the transaction with my bank. I've never started this dispute by my own. I contacted my bank and they confirmed that they haven't started it either. Please, could you tell me, is there a way to cancel this dispute? There's no such option in my PayPal page and I can't call to PayPal personally since I'm not US resident. I'm from Ukraine and there's no PayPal office in my area.

Thank you

---

Hello @Nathaniele 

Thanks for reaching out on our Community Chat!! Those kind of disputes can be a bit tough to get to the bottom of. If the dispute was filed as a chargeback by your bank's debit / credit card team, you may need to escalate your request to cancel the chargeback through the proper channels at your bank. Unfortunately, it still may take up to 90+ days for the case / investigation to complete or cancel out and there's not a way to cancel this kind of case from PayPal's end. However once we receive official word through the proper channels to cancel the dispute, PayPal will respond accordingly as quickly as possible. 

Good luck with your case!

 - Jon K

[mandrews13]

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@PayPal_Olivia wrote:

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, May 8th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A works:

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.  

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time.

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post. See you then!

Olivia

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Hello, 

I recently logged onto my pay pal account and it said I had money waiting for me and then I click it and all of a sudden its added into my account? I am not mad at it, I just want to know where it came from. It says from a place in California and I live in Pennsylvania so how that's possible I do not know. PLease help I have tried facebook contact and I have tried the phone and I cant get through. 

---

@PayPal_Olivia wrote:

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, May 8th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A works:

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.  

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time.

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post. See you then!

Olivia

---

[PayPal_Olivia]

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@mandrews13 wrote:

---

Hello, 

I recently logged onto my pay pal account and it said I had money waiting for me and then I click it and all of a sudden its added into my account? I am not mad at it, I just want to know where it came from. It says from a place in California and I live in Pennsylvania so how that's possible I do not know. PLease help I have tried facebook contact and I have tried the phone and I cant get through. 

---

Hi @mandrews13,

I'm sorry to hear that there is an unknown payment in your account. It sounds like it's possible that someone has mistakenly sent you a payment, perhaps meaning it to go to a similar email address. You can refund the payment if it's not expected by clicking the refund link associated with the transaction.

I hope this helps!

Olivia

[PayPal_JonK]

Thank you to everyone for participating in this week's Q&A session!

The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday, May 10th at 4pm GMT, or next week on Wednesday, May 15th at 1pm PT. We'd love to meet you!

See you then!

 - Jon K