PayPal Community Q&A - March 6, 2019 - Closed

[PayPal_AshleyM]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, March 6th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A works:

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time.

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post. See you then!

- Ashley M

[LS-2019]

Hi!

Please tell me if this is ok according to your guidelines. I'd like to:

1) Login to my own PayPal account

2) Transfer money using friends & family option to my church's PayPal email that they will provide me

So I'm *not* using a button on the church's website - doing a transfer behind the scenes using their email address.

Donation so I don't need any purchase protection.

Is this ok? I don't want to do anything that goes against the terms of the account.

Thanks!

[PayPal_Olivia]

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@LS-2019 wrote:

Hi!

Please tell me if this is ok according to your guidelines. I'd like to:

1) Login to my own PayPal account

2) Transfer money using friends & family option to my church's PayPal email that they will provide me

So I'm *not* using a button on the church's website - doing a transfer behind the scenes using their email address.

Donation so I don't need any purchase protection.

Is this ok? I don't want to do anything that goes against the terms of the account.

Thanks!

---

Hi @LS-2019,

Thank you for asking! Donations are typically sent as a type of Goods and Services payment, but charities can apply for a lower rate. The charity should visit that site and set up the ability to accept funds with the lower rate rather than accepting friends and family payments.

I hope this helps!

Olivia

[LS-2019]

Thanks, Olivia. They are super tiny though so going through any rigamaroll isn't going to happen lol. I realize that they should apply for the lower rate etc but does it go against the guidelines to do it the way I've asked?

[PayPal_Olivia]

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@LS-2019 wrote:

Thanks, Olivia. They are super tiny though so going through any rigamaroll isn't going to happen lol. I realize that they should apply for the lower rate etc but does it go against the guidelines to do it the way I've asked?

---

Hi @LS-2019,

It's always best to send a payment the appropriate way. Sending or receiving Friends and Family payments where a Goods and Services payment is indicated can be considered fee avoidance, which is against the rules. 

I hope this helps!

Olivia

[Hootsumdaddy]

When bitcoin?

[PayPal_Olivia]

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@Hootsumdaddy wrote:
When bitcoin?

---

Hi @Hootsumdaddy,

Thank you for joining the Q&A! I'm afraid I don't understand the question. Can you elaborate a little?

Thanks!

Olivia

[azekthi]

Could we get a proper explanation on the Policy Updates occurring to personal accounts on March 29?

• What is a Paypal Cash account?
• What is a Paypal Cash Plus account?
• What do personal Paypal account holders have to do in preparation for March 29?
• What will happen to accounts that have not been verified yet? On that note, what is verification?

[PayPal_AshleyM]

---

@azekthi wrote:

Could we get a proper explanation on the Policy Updates occurring to personal accounts on March 29?

• What is a Paypal Cash account?
• What is a Paypal Cash Plus account?
• What do personal Paypal account holders have to do in preparation for March 29?
• What will happen to accounts that have not been verified yet? On that note, what is verification?

---

Hi @azekthi,

Thanks for stopping by our Q&A today. You can find answers to all of those questions here. Once you go to that link, click on "PayPal Cash and PayPal Cash Plus Terms and Conditions" which should break down any other questions regarding this feature you may have. I hope this helps!

- Ashley M

[PayPal_AshleyM]

Thank you to everyone for participating in this week's Q&A session!

The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday, March 8th at 4pm GMT, or next week on Wednesday, March 13th at 1pm PT. We'd love to meet you!

See you then!

- Ashley M