PayPal Community Q&A - March 20, 2019 - Closed

[PayPal_AshleyM]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, March 20th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A works:

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time.

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post. See you then!

- Ashley M

[KrisDeF]

hi Ashley, thanks for the response! What you suggested is what I did... I will reach out to the Merchant Integration Technical Support community for more detailed help. 

thanks!

[Kallens]

Hi PayPal community, i activated my PayPal account today with the 4 digit code, and i made one tranzaction, after i try a new transaction and then will a new payment Method, "Please add a funding source from the country where your PayPal account is registered." But i have linked and confirmed my card and i have funds on card, is not expired.

[PayPal_AshleyM]

---

@Kallens wrote:
Hi PayPal community, i activated my PayPal account today with the 4 digit code, and i made one tranzaction, after i try a new transaction and then will a new payment Method, "Please add a funding source from the country where your PayPal account is registered." But i have linked and confirmed my card and i have funds on card, is not expired.

---

Hi @Kallens,

I'm sorry to hear about the trouble making payments. 😞 If you only have one payment method and you've just started making payments after confirming it, it's possible our internal security is preventing the payment. Likely, we're wanting to establish a history with the card you're using to ensure it's legitimate and able to complete the payments. The reason we're asking you to add another card is because a backup payment method makes these transactions more secure. You can attempt to add another card and try the payment again, or wait 24-48 hours to allow the system to process your first transaction and reset. I apologize for any inconvenience this may cause.

- Ashley M

[PayPal_AshleyM]

Thank you to everyone for participating in this week's Q&A session!

The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday, March 22nd at 4pm GMT, or next week on Wednesday, March 27th at 1pm PT. We'd love to meet you!

See you then!

- Ashley M