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PayPal Community Q&A - June 7, 2019 - Closed

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Moderator

PayPal Community Q&A - June 7, 2019 - Closed

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, June 7th, from 4-5pm GMT.

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Q&A session works:

 

The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post.  See you then!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
10 REPLIES 10
Moderator

Re: PayPal Community Q&A - June 7, 2019 - Open

Hi everybody!

 

Today's Community Q&A is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
ZL4 Member
Member

Re: PayPal Community Q&A - June 7, 2019 - Open

Why are our PayPal Debit card being declined? We have had the card for years with the same backup funding, my bank. I have called numerous times and I have gotten a different answer each time. I have been told to transfer money to paypal. That is not a good solution since it takes nearly a week to complete the transfer with no guarantee that a transaction will actually go through. I have also been told that I can only have five uncompleted transactions on my account at a time. That too is inconvenient since it takes days for it to clear paypal after it clears my bank. I have been told that the rep is changing the settings on our cards but that doesn't ring true because the cards are still declined. I have a card from my bank so that is not the issue. I just want to understand what changed and why paypal did not inform their customers. Note: The cards are approved about once a week. Prior to this they were approved all the time.

Moderator

Re: PayPal Community Q&A - June 7, 2019 - Open


@ZL4 wrote:

Why are our PayPal Debit card being declined? We have had the card for years with the same backup funding, my bank. I have called numerous times and I have gotten a different answer each time. I have been told to transfer money to paypal. That is not a good solution since it takes nearly a week to complete the transfer with no guarantee that a transaction will actually go through. I have also been told that I can only have five uncompleted transactions on my account at a time. That too is inconvenient since it takes days for it to clear paypal after it clears my bank. I have been told that the rep is changing the settings on our cards but that doesn't ring true because the cards are still declined. I have a card from my bank so that is not the issue. I just want to understand what changed and why paypal did not inform their customers. Note: The cards are approved about once a week. Prior to this they were approved all the time.


Hi @ZL4,

 

I'm sorry to hear that the card has been declined. It sounds like it may be the security system declining the payment due to some element of risk detected. The information given by representatives may be ways to create a scenario where risk is somewhat mitigated, but there is no way to pinpoint the specific risk that the security system is detecting, so there is no way to ensure that another payment will not be blocked if the risk is still present. I am sorry for the inconvenience that you're experiencing.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
ZL4 Member
Member

Re: PayPal Community Q&A - June 7, 2019 - Open

Sooooo you can/will not do anything to help?????

Moderator

Re: PayPal Community Q&A - June 7, 2019 - Open


@ZL4 wrote:

Sooooo you can/will not do anything to help?????


Hi @ZL4,

 

The best course of action is to call customer service when it occurs and allow them to take a look and, if possible, reset the security. This will allow a new evaluation of the transaction. It is not possible to guarantee that the risk will not still be present for the next transaction. If you're seeing declines repeatedly even after the system is reset, there is likely something happening with your individual transactions or the way that your account is used that cannot be mitigated. 

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal Community Q&A - June 7, 2019 - Open

already got email Your PayPal Funds are Eligible for Withdrawal

but my account can't add bank to withdraw

Moderator

Re: PayPal Community Q&A - June 7, 2019 - Open


@germaineym wrote:

already got email Your PayPal Funds are Eligible for Withdrawal

but my account can't add bank to withdraw


Hi @germaineym,

 

Thank you for joining the Q&A! Is this eligibility following a 180 day wait after an account limitation? If so, it may be that the addition of a bank is not currently allowed by the limitation. Please reach out to customer service by phone to request assistance getting that bank added so you can make the withdrawal. To get the number to call, click Contact at the bottom of the PayPal website, then click Call us, then log in or call as a guest.

 

I hope this can be resolved quickly!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal Community Q&A - June 7, 2019 - Open

can you active my chat with Paypal agent

Chat with us always

Currently unavailable
Moderator

Re: PayPal Community Q&A - June 7, 2019 - Open


@germaineym wrote:

can you active my chat with Paypal agent

Chat with us always

Currently unavailable

Hi @germaineym,

 

I'm sorry to hear that the chat function is not currently available for you. That feature is subject to availability and I do not have the ability to make it available when it is not. Please reach out by phone to be able to safely give your bank account information verbally to a representative.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.