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PayPal Community Q&A - January 9, 2019 - Closed

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Moderator

PayPal Community Q&A - January 9, 2019 - Closed

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Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, January 9th, from 1-2 pm PT (4-5 pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Q&A works:

 

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post.  See you then!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
10 REPLIES
Moderator

Re: PayPal Community Q&A - January 9, 2019 - Open

Hi everybody!

 

Today's Community Q&A is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Q&A - January 9, 2019 - Open

When i try withdraw funds on my account it says "Sorry, we are not able to process your request. Please try again later."

Moderator

Re: PayPal Community Q&A - January 9, 2019 - Open


@Vermouthyz wrote:

When i try withdraw funds on my account it says "Sorry, we are not able to process your request. Please try again later."


Hey @Vermouthyz,

 

Thanks for joining our Q&A today. I'm sorry to hear your withdrawal isn't working. Has this been an ongoing issue? At what point in the process do you see the error? 

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Q&A - January 9, 2019 - Open

Yes i tried and tried and still the same thing. I reached out to your twitter @askpaypal and told me "I have escalated this issue to the relevant team and they will get in touch with you via Twitter as soon as possible." Haven't heard anything since then

Moderator

Re: PayPal Community Q&A - January 9, 2019 - Open


@Vermouthyz wrote:

Yes i tried and tried and still the same thing. I reached out to your twitter @askpaypal and told me "I have escalated this issue to the relevant team and they will get in touch with you via Twitter as soon as possible." Haven't heard anything since then


Hi @Vermouthyz,

 

Glad to hear you've reached out to our Twitter team. In cases like this, we'd need to take a closer look into the account to tell what's causing the problem, so this would be best solved by working with the social media team. I understand the wait can be a little long, but they work through messages in the order they're received. Thanks for your patience in the meantime!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
r09 Member
Member

Re: PayPal Community Q&A - January 9, 2019 - Open

I am no longer able to access another account of mine and were dealing with the @askpaypal twitter, untill they said there were going to trasnfer me to a specialist and havent responded since, is there any other way to get help regarding my account without being ignored after a small back and foward ?

Moderator

Re: PayPal Community Q&A - January 9, 2019 - Open


@r09 wrote:

I am no longer able to access another account of mine and were dealing with the @askpaypal twitter, untill they said there were going to trasnfer me to a specialist and havent responded since, is there any other way to get help regarding my account without being ignored after a small back and foward ?


Hi @r09,

 

I'm sorry to hear that you're unable to access your account. There may be a queue for specialist response, and we regret the wait you're experiencing. If your issue is something that we can assist with using general answers, I'm happy to do so here during this Q&A event. If it's something that needs account-specific assistance and you can't wait for the specialist on Twitter, you can reach out by phone for more immediate help.

 

Let's see if I can help. What's preventing you from accessing your account?

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
r09 Member
Member

Re: PayPal Community Q&A - January 9, 2019 - Open

the account is prompting me to link a cellphone however i am not currently in the US, and cant get a US number nor i can support because the international fees would be outreagerouly high

Moderator

Re: PayPal Community Q&A - January 9, 2019 - Open


@r09 wrote:

the account is prompting me to link a cellphone however i am not currently in the US, and cant get a US number nor i can support because the international fees would be outreagerouly high


Hi @r09,

 

I'm sorry to hear about the inconvenience. It's a requirement for identity validation. Are you only temporarily out of the US, or are you actually now living elsewhere?

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.