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PayPal Community Q&A - January 30, 2019 - Closed

Moderator

PayPal Community Q&A - January 30, 2019 - Closed

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, January 30th, from 1-2 pm PT (4-5 pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Q&A works:

 

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post.  See you then!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
14 REPLIES 14
Moderator

Re: PayPal Community Q&A - January 30, 2019 - Open

Hi everybody!

 

Today's Community Q&A is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Q&A - January 30, 2019 - Open

Hello,

 

My situation is that my Paypal account has been put with limited access.

 

Well, I live in Venezuela. My husband and I are trying to make some money making surveys or online task. Thats why I opened a Paypal account the last year. After that, only by general knowledge, my husband trying to know how much is the commision between transfers, maked to my account a transfer for 2,79USD with the ID 7Y531639A3576691U.

 

After that my Paypal account has been put with limited access.

 

We as a family need every penney we can make to survive the crisis we are living in our country, please I already send to you the documents you solicitated.

 

Please, fix my problem. Thanks in advance.

Moderator

Re: PayPal Community Q&A - January 30, 2019 - Open


@yiselmaria wrote:

Hello,

 

My situation is that my Paypal account has been put with limited access.

 

Well, I live in Venezuela. My husband and I are trying to make some money making surveys or online task. Thats why I opened a Paypal account the last year. After that, only by general knowledge, my husband trying to know how much is the commision between transfers, maked to my account a transfer for 2,79USD with the ID 7Y531639A3576691U.

 

After that my Paypal account has been put with limited access.

 

We as a family need every penney we can make to survive the crisis we are living in our country, please I already send to you the documents you solicitated.

 

Please, fix my problem. Thanks in advance.


Hi @yiselmaria

 

I'm sorry to hear your PayPal account is limited! I certainly understand the need for immediate assistance. To resolve an account limitation, you will want to go to the Resolution Center and submit/provide the requested information listed. Once all steps are completed/submitted, you will typically receive communication from our specialists within 24 - 72 hours. Due to this being an account specific issue, for further assistance, you will want to contact our Customer Service directly. 

 

- Jae

Contributor

Re: PayPal Community Q&A - January 30, 2019 - Open


@PayPal_Jae wrote:


Hi @yiselmaria

 

I'm sorry to hear your PayPal account is limited! I certainly understand the need for immediate assistance. To resolve an account limitation, you will want to go to the Resolution Center and submit/provide the requested information listed. Once all steps are completed/submitted, you will typically receive communication from our specialists within 24 - 72 hours. Due to this being an account specific issue, for further assistance, you will want to contact our Customer Service directly. 

 

- Jae


I already went to the Resolution Center and sent the photo ID, but  the section "provide proof of address" is blocked in "Sent for review".

Moderator

Re: PayPal Community Q&A - January 30, 2019 - Open


@yiselmaria wrote:

@PayPal_Jae wrote:


Hi @yiselmaria

 

I'm sorry to hear your PayPal account is limited! I certainly understand the need for immediate assistance. To resolve an account limitation, you will want to go to the Resolution Center and submit/provide the requested information listed. Once all steps are completed/submitted, you will typically receive communication from our specialists within 24 - 72 hours. Due to this being an account specific issue, for further assistance, you will want to contact our Customer Service directly. 

 

- Jae


I already went to the Resolution Center and sent the photo ID, but  the section "provide proof of address" is blocked in "Sent for review".


@yiselmaria,

 

It sounds like your photo ID was submitted as your proof of address as well. Once our specialists review your submissions, you will receive an email if additional information is needed or if the limitation can be lifted. 

 

- Jae

Contributor

Re: PayPal Community Q&A - January 30, 2019 - Open

Payment notifications are not being sent to our primary email address. I see that several others have posted about this in the past and they either have no answer or a generic response about how to set a primary email address. The correct email address is set as primary. But about 50% of the time, the emails go to an address that, while it is on our account, it is not the primary address. I need this corrected so that all notification emails go to the primary email address.
 
 
 
Moderator

Re: PayPal Community Q&A - January 30, 2019 - Open


@basmwk wrote:
Payment notifications are not being sent to our primary email address. I see that several others have posted about this in the past and they either have no answer or a generic response about how to set a primary email address. The correct email address is set as primary. But about 50% of the time, the emails go to an address that, while it is on our account, it is not the primary address. I need this corrected so that all notification emails go to the primary email address.

Hi @basmwk,

 

I'm sorry to hear that the notifications you're receiving are coming through on a different email address than expected. If the payment notifications are coming through on the secondary email address, it may be that the email address isn't confirmed on the account, in which case the notifications would be to claim the unclaimed payment, and those would go to the receiving address. If that is not the case, I recommend contacting customer service for further troubleshooting. 

 

To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Q&A - January 30, 2019 - Open

I'm quite certain that I confirmed the primary email address when I added it, but it has been a few years, and sometimes the notifications do come through on it. Mostly they go to the old primary email address. I'm guessing that is where the problem lies. I was hoping I could avoid calling customer service, but it looks like I'm going to have to do it unless you have any other suggestions.

Moderator

Re: PayPal Community Q&A - January 30, 2019 - Open


@basmwk wrote:

I'm quite certain that I confirmed the primary email address when I added it, but it has been a few years, and sometimes the notifications do come through on it. Mostly they go to the old primary email address. I'm guessing that is where the problem lies. I was hoping I could avoid calling customer service, but it looks like I'm going to have to do it unless you have any other suggestions.


Hi @basmwk,

 

I'm afraid I don't have any other theories offhand. A representative could take a look at the payments and get a better idea of what's going on.

 

Good luck!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.