PayPal Community Q&A - February 27, 2019 - Closed

[PayPal_AshleyM]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, February 27th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A works:

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time.

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post. See you then!

- Ashley M

[Summer9]

@PayPal_Olivia 

[PayPal_Olivia]

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@Summer9 wrote:

Ok. Now to my understanding, if my account is still limited after the changes, I can still add, remove, and pay with linked cards. But I can't use my Paypal balance itself. Correct?

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Hi @Summer9,

That is correct, as long as that is the only limitation reason in effect on the account.

Olivia

[cc4npg]

Concerning the policy update and holding/using money stored in PayPal.  If we've had an account for years, there's nothing we need to do, right?  It will automatically change over to this new Cash Account?

[PayPal_AshleyM]

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@cc4npg wrote:

Concerning the policy update and holding/using money stored in PayPal.  If we've had an account for years, there's nothing we need to do, right?  It will automatically change over to this new Cash Account?

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Hey @cc4npg,

Great question! That's correct if your account has already been verified. If your account is established and you've been receiving payments, this should have already been completed. You shouldn't notice any changes in the account. I hope this helps! 🙂

- Ashley M

[Exey]

Hello, I've heard that its possible to withdraw money to a card directly in USD (without them being converted to eur/any local currency automatically) by asking PayPal to manually set this. Is this still a thing? 

[PayPal_AshleyM]

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@Exey wrote:

Hello, I've heard that its possible to withdraw money to a card directly in USD (without them being converted to eur/any local currency automatically) by asking PayPal to manually set this. Is this still a thing? 

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Hi @Exey,

We're able to set a currency on a card for payments, however this doesn't affect withdrawals. When you initiate a withdrawal, it will always come through in the primary currency of your PayPal account's country of residence. I apologize for any inconvenience this may cause.

- Ashley M

[PayPal_Olivia]

Thank you to everyone for participating in this week's Q&A session!

The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday, March 1st at 4pm GMT, or next week on Wednesday, March 6th at 1pm PT. We'd love to meet you!

See you then!

Olivia