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PayPal Community Q&A - February 20, 2019 - Closed

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Moderator

PayPal Community Q&A - February 20, 2019 - Closed

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, February 20th, from 1-2 pm PT (4-5 pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Q&A works:

 

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post.  See you then!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
10 REPLIES 10
Moderator

Re: PayPal Community Q&A - February 20, 2019 - Open

Hi everybody!

 

Today's Community Q&A is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

Re: PayPal Community Q&A - February 20, 2019 - Open

Hi Ashley,

 

I have a quick question (also posted here):

 

I'm trying to implement subscription payment for my website but was wondering if the 'billing id' is something that will be unique and unchanged aka can it be referenced without any problems later? Also, if a customer cancels their subscription and starts their subscription again later, does this id change?

 

For reference it's the json value in billingAgreement under the  paypal.billingAgreement.execute(…) method

 

Picture below for reference:

kPI99R3

Moderator

Re: PayPal Community Q&A - February 20, 2019 - Open


@videomusic132 wrote:

Hi Ashley,

 

I have a quick question (also posted here):

 

I'm trying to implement subscription payment for my website but was wondering if the 'billing id' is something that will be unique and unchanged aka can it be referenced without any problems later? Also, if a customer cancels their subscription and starts their subscription again later, does this id change?

 

For reference it's the json value in billingAgreement under the  paypal.billingAgreement.execute(…) method

 

Picture below for reference:

kPI99R3


Hey @videomusic132,

 

Thanks for stopping by our Q&A today. Great question - billing IDs are like transaction IDs, meaning any new agreement will create a new ID. You wouldn't be able to use the billing ID of anything that's been cancelled, and it could mess things up in the future if the subscription is stopped or changed. It sounds like you may need Reference Transactions, which is a feature we offer through Payflow. You would need to be a PayPal Pro member in order to use this feature. Hopefully this helps!

 

Also, I did have to remove your image as it contained the last four digits of a card number. This is considered sensitive information, and is not allowed on the forum. Thanks for your understanding. Smiley Happy

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal Community Q&A - February 20, 2019 - Open

Hi, I am sending money via friends & family and it is sending via e-check instead, so people are not getting money for 3-5 days.  This is new to me as of the past week.  Any ideas why money is not going right away?

Moderator

Re: PayPal Community Q&A - February 20, 2019 - Open


@tmfudge wrote:

Hi, I am sending money via friends & family and it is sending via e-check instead, so people are not getting money for 3-5 days.  This is new to me as of the past week.  Any ideas why money is not going right away?


Hi @tmfudge,

 

Oh no! Receiving eChecks can definitely be frustrating. Typically, this is related to establishing a relationship with a new bank, or an account sending multiple payments that hasn't been used in a while or is doing new, unusual activity for its history. If none of these applies to you, it's possible the transactions are simply going through a risk review and we need to create a better history with the bank to ensure there aren't any issues with the payments being sent. Hopefully this is resolved soon!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal Community Q&A - February 20, 2019 - Open

Hi, it’s been over 180 days since my account was permanently limited and I still haven’t received an email saying how or when I can withdraw my money. Tganks
Moderator

Re: PayPal Community Q&A - February 20, 2019 - Open


@Db9347 wrote:
Hi, it’s been over 180 days since my account was permanently limited and I still haven’t received an email saying how or when I can withdraw my money. Tganks

Hey @Db9347,

 

That's definitely a concern - if it's past the time frame, you should be able to withdraw the funds. Have you attempted to withdraw the balance? If so, are you receiving any kind of error message? If the 180 days has passed and you're not able to withdraw, you'll need to contact us by phone, Facebook, or Twitter so that we can look into this and help resolve the problem. 

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
New Community Member

Re: PayPal Community Q&A - February 20, 2019 - Open

When I try to withdraw It says ‘there an issue with your account, you can contact us for help resolving it’. I have tried messaging a few times and I just get the same automated response about my account been limited. Even in the resolution centre there is no steps to resolve account problems it just says permanently limited. Is there an email address or anywhere I will get an actual response from a person who can help or are they all automated ? Thanks
Moderator

Re: PayPal Community Q&A - February 20, 2019 - Open


@Db9347 wrote:
When I try to withdraw It says ‘there an issue with your account, you can contact us for help resolving it’. I have tried messaging a few times and I just get the same automated response about my account been limited. Even in the resolution centre there is no steps to resolve account problems it just says permanently limited. Is there an email address or anywhere I will get an actual response from a person who can help or are they all automated ? Thanks

Hey @Db9347,

 

Yes, through the channels I mentioned above, you can reach us. If you message us on Facebook or Twitter, we can help you there, or you can call us directly to receive help over the phone. Regrettably, with such a specific issue as this, contacting us is the only way to ensure it is resolved. I apologize for any inconvenience, but appreciate your effort and patience in dealing with this.

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.