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PayPal Community Q&A - February 13, 2019 - Closed

Moderator

PayPal Community Q&A - February 13, 2019 - Closed

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, February 13th, from 1-2 pm PT (4-5 pm ET).

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Q&A works:

 

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post.  See you then!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
17 REPLIES 17
Moderator

Re: PayPal Community Q&A - February 13, 2019 - Open

Hi everybody!

 

Today's Community Q&A is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Highlighted
Contributor

Re: PayPal Community Q&A - February 13, 2019 - Open

Currently on hold for 3 hours and no chat support. Do you guys have any plan on supporting your clients or are these kinds of hold times acceptable to you?

 

Moderator

Re: PayPal Community Q&A - February 13, 2019 - Open


@dwman113 wrote:

Currently on hold for 3 hours and no chat support. Do you guys have any plan on supporting your clients or are these kinds of hold times acceptable to you?

 


Hi @dwman113,

 

I'm very sorry to hear that you've been on hold that long. Typically, that is not the experience. It's possible that you've been connected to a bad line. We do have a few other options for support that are not exactly realtime like phone support, but through which you can submit questions. If the question is something general and doesn't require account-specific assistance, I can help here. Otherwise, you could click Help & Contact for other contact options, or contact via Facebook or Twitter.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Q&A - February 13, 2019 - Open

I was transferred to this line twice by Ebay. I have tried twice today. First 1 hour hold and I got disconnected. Now over 3 hours. 

 

I can not make purchases on Ebay. I called them and they told me I had to contact paypal. I have tried 3 different cards and my paypal all that are 100% working and valid. None will go through. 

 

I am still on hold now. I also see other people on the internet complaining about similar hold times. 

 

 

Moderator

Re: PayPal Community Q&A - February 13, 2019 - Open


@dwman113 wrote:

I was transferred to this line twice by Ebay. I have tried twice today. First 1 hour hold and I got disconnected. Now over 3 hours. 

 

I can not make purchases on Ebay. I called them and they told me I had to contact paypal. I have tried 3 different cards and my paypal all that are 100% working and valid. None will go through. 

 

I am still on hold now. I also see other people on the internet complaining about similar hold times. 

 

 


Hi @dwman113,

 

I'm sorry to hear that you're unable to make purchases. There are some steps for troubleshooting payment declines here. If those steps do not help you isolate the issue, it is very likely our security system declining to allow the payment. In that situation, it would be important not to flood the system with payment attempts. Have you tried more than a few times today?

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Q&A - February 13, 2019 - Open

Could be possible. 

 

I am looking for a solution. I already realize it could be being blocked. 

Contributor

Re: PayPal Community Q&A - February 13, 2019 - Open

Still need help. Who can look into my account and tell me what is going on here? 3 hours and 17 minutes hold time. 

 

I am 100% in the paypal phone support queue. 

 

Please provide me some direction on what to do. 

Moderator

Re: PayPal Community Q&A - February 13, 2019 - Open


@dwman113 wrote:

Still need help. Who can look into my account and tell me what is going on here? 3 hours and 17 minutes hold time. 

 

I am 100% in the paypal phone support queue. 

 

Please provide me some direction on what to do. 


Hi @dwman113,

 

I'm sorry, but we cannot provide account-specific assistance through the forums. Please take a look at the response I sent a couple of moments ago for troubleshooting tips.

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: PayPal Community Q&A - February 13, 2019 - Open

So you're saying you can't provide any solution for me? I looked at the tips you suggestion and they do not help me. 

 

Link below is example of many people with similar hold time issue. Does Paypal not see this as a problem?

 

 

https://www.google.com/search?q=paypal+long+hold+time&rlz=1C1CHBF_enUS756US757&oq=paypal+long+hold+t...