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PayPal Community Q&A - December 7, 2018 - Closed

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Moderator

PayPal Community Q&A - December 7, 2018 - Closed

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, December 7th, from 4-5pm GMT.

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Q&A session works:

 

The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post.  See you then!

 

Martin.

9 REPLIES
Moderator

Re: PayPal Community Q&A - December 7, 2018 - Open

Hi everybody!

 

Today's Community Q&A is now open and unlocked! 

 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

 

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

 

Martin

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Member

Re: PayPal Community Q&A - December 7, 2018 - Open

I was wondering if PayPal has issued a statement on the current viral harassment campaign in which an exorbitant amount of people are reporting PayPal accounts for violating the terms regarding the buying/selling of sexually oriented digital goods. I understand that these terms are agreed upon when creating an account and that there are consequences for users breaking that agreement, but it makes me uneasy to consider that this may lead to PayPal being effectively complicit in their harassment. I don't mean for asking about PayPal's response to this situation to sound accusatory. I think the ToS seem to take some amount of morality into consideration and that the response would be meaningful both for the company and us users.

Moderator

Re: PayPal Community Q&A - December 7, 2018 - Open

Hi @BC63,

 

Welcome to our Community Q&A!

 

This platform is not used for communicating company statements. In regards to this issue , we take each individual report of activities in breach of our Acceptable Use Policy seriously and deal with these fairly. If it comes to our attention that reports of such activity are incorrect we will dismiss the claim and we will only take action on activities breaching our terms and conditions. 

 

Thanks

 

Martin

EH6 New Community Member
New Community Member

Re: PayPal Community Q&A - December 7, 2018 - Open

Hi There,

 

On my business account we have a member who's Paypal is in Euros but our site only allows payment in pounds, could you please confirm to me the additional charges that they will be met with?

 

thanks.

Moderator

Re: PayPal Community Q&A - December 7, 2018 - Open

Hi @EH6

 

Welcome to our Community Q&A session!

 

Obviously this depends on the currency exchange rates, but we do have fixed fee costs explained here. The customer is advised before they commit to a purchase the costs that are incurred if they choose PayPal to convert the amount. They should have an option when using their credit card as a funding source to allow their card issuer to convert the amount, if it is more favourable, this is explained here

Thanks

 

Martin

 

 

 

Member

Re: PayPal Community Q&A - December 7, 2018 - Open

Hi,

Just wondering why you guys are withholding withdrawals to bank accounts?

Can you answer me that?

Thanks

Moderator

Re: PayPal Community Q&A - December 7, 2018 - Open

Hi @Use-Crypto

 

Welcome to our Community Q&A session.

 

I understand sometimes these hold can be frustrating. To provide one of the safest online payment services our internal security system reviews every transaction before it's released. This type of review can happen for various reasons. For example, you may have received a higher-than-usual amount of money into your account, you may be logging in from an unsecure network or you may have made changes to your account profile. Once our review has finished your withdrawal will show as ‘completed’ and will be processed to your bank account if the review didn't turn up any issues. If you are experiencing such holds and none of the mentioned reasons seem to match your activity please reach out to our support team. To contact customer service, please click Help & Contact at the bottom of any PayPal page for contact options, or reach out by Facebook or Twitter.

 

Thanks

 

Martin

Re: PayPal Community Q&A - December 7, 2018 - Open

So... how am I supposed to allow merchants to sell their content through my service via paypal while automatically collecting a small fee?

 

Seems like all the ways to do this are now:  "a limited release product. It is restricted to select partners for approved use cases and should not be used for new integrations without guidance from PayPal."

 

Can someone give me a solution please before I switch to STRIPE?  I really would like to stay but you're killing me over here.

https://developer.paypal.com/docs/classic/products/adaptive-payments/

https://developer.paypal.com/docs/marketplaces/

 

P.S.  I am looking to allow someone to charge for a monthly subscription of $10, facilitate the service and $1 every month comes to me from the subscription. 

Moderator

Re: PayPal Community Q&A - December 7, 2018 - Open

Hi @WickedStockPick

Welcome to our Community Q&A !

 

In this case, your question would best be answered by visiting our Merchant Technical Support community, as questions with integration on your website and specific requirements are answered there.  You can also sign up to our Merchant Technical Support Centre  here . In this portal you can request assistance for your specific needs. Once your issue is registered it will be assigned to specialist agent who will deal with your issue going forward.  Hopefully they're able to help! Smiley Happy

 

Thanks