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Join the live Q&A with our Community moderator team Wednesdays, 1-2pm PT (4-5pm ET) and Fridays, 4-5pm GMT. Learn more in Community Events
Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, December 7th, from 4-5pm GMT.
Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.
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I was wondering if PayPal has issued a statement on the current viral harassment campaign in which an exorbitant amount of people are reporting PayPal accounts for violating the terms regarding the buying/selling of sexually oriented digital goods. I understand that these terms are agreed upon when creating an account and that there are consequences for users breaking that agreement, but it makes me uneasy to consider that this may lead to PayPal being effectively complicit in their harassment. I don't mean for asking about PayPal's response to this situation to sound accusatory. I think the ToS seem to take some amount of morality into consideration and that the response would be meaningful both for the company and us users.
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This platform is not used for communicating company statements. In regards to this issue , we take each individual report of activities in breach of our Acceptable Use Policy seriously and deal with these fairly. If it comes to our attention that reports of such activity are incorrect we will dismiss the claim and we will only take action on activities breaching our terms and conditions.
On my business account we have a member who's Paypal is in Euros but our site only allows payment in pounds, could you please confirm to me the additional charges that they will be met with?
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Obviously this depends on the currency exchange rates, but we do have fixed fee costs explained here. The customer is advised before they commit to a purchase the costs that are incurred if they choose PayPal to convert the amount. They should have an option when using their credit card as a funding source to allow their card issuer to convert the amount, if it is more favourable, this is explained here.
So... how am I supposed to allow merchants to sell their content through my service via paypal while automatically collecting a small fee?
Seems like all the ways to do this are now: "a limited release product. It is restricted to select partners for approved use cases and should not be used for new integrations without guidance from PayPal."
Can someone give me a solution please before I switch to STRIPE? I really would like to stay but you're killing me over here.
P.S. I am looking to allow someone to charge for a monthly subscription of $10, facilitate the service and $1 every month comes to me from the subscription.
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In this case, your question would best be answered by visiting our Merchant Technical Support community, as questions with integration on your website and specific requirements are answered there. You can also sign up to our Merchant Technical Support Centre here . In this portal you can request assistance for your specific needs. Once your issue is registered it will be assigned to specialist agent who will deal with your issue going forward. Hopefully they're able to help!