PayPal Community Q&A - December 5, 2018 - Closed

[PayPal_AshleyM]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, December 5th, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A works:

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.  

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time. 

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post.  See you then!

- Ashley M

[PayPal_Olivia]

Hi everybody!

Today's Community Q&A is now open and unlocked! 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

Olivia

[Bandmom2bri]

I made some purchases using paypal credit. Being as this is the only way to get a credit increase. Purchases were approved but my credit limit hasn't been raised. It is showing as having negative credit available. Will my credit limit increase or am I going to be responsible for the amount over my credit limit.

[PayPal_AshleyM]

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@Bandmom2bri wrote:

I made some purchases using paypal credit. Being as this is the only way to get a credit increase. Purchases were approved but my credit limit hasn't been raised. It is showing as having negative credit available. Will my credit limit increase or am I going to be responsible for the amount over my credit limit.

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Hi @Bandmom2bri,

Great question - typically, payments that are over your credit limit won't go through unless the increase is approved. As we can't discuss the specifics of your account and situation over a public forum, your best option would be to contact our PayPal Credit team to check the status of the account and the credit line. They should be able to confirm one way or the other for you. I hope the increase is successful! 🙂

- Ashley M

[BradleyJH]

Hello.  Is it possible to make a PayPal minimum payment with a credit card, as opposed to just the linked bank account option?

[PayPal_Olivia]

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@BradleyJH wrote:

Hello.  Is it possible to make a PayPal minimum payment with a credit card, as opposed to just the linked bank account option?

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Hi @BradleyJH,

Thank you for joining the session today! I'm happy to help.

It is not possible to make a payment to any of our credit products (PayPal Credit or our credit cards) using a different credit product, even one offered by a different issuer. Sorry for any inconvenience.

Olivia

[BradleyJH]

Thanks for the information.

[PayPal_AshleyM]

Thank you to everyone for participating in this week's Q&A session!

The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday, December 7th at 4pm GMT, or next week on Wednesday, December 12th at 1pm PT. We'd love to meet you!

See you then!