Customer Service made my Delete my Account
Hey Paypal_Olivia, thanks for opening up this space
It's pretty hard getting in touch with you via mail, twitter or even getting any response at this forums
My problem is kinda complex and embarrassing and originated from calling to Paypal Customer Service telephone
I hope that there's is something that could be done since it wasn't my fault and I was just only following instructions 😕
So I've been using my old paypal account for a while now without any problems (<removed>)
Earlier today I got in touch with customer service by dialing the number provided at your contacts page
My request/question was about changing my Personal Information, to be precise, a change in the order in which my name appears: my full name is <Juan <removed>> (has a double name and my first surname is double too) so I wanted to change it to something easier <Sebastian <removed>> since I am not known by the name "Juan" or my last name "<removed>"
at Customer Service they told me that I could not change my current name in my current account but what I could do was make a new account with the name as I would like
I thought It would be a good idea so I just kept asking the lady for about 10 minutes about the process of transferring my data from my old account to my new account and how much time it would take: basically she told me that by "deleting" my current Paypal account I was able to "free" and make "available" both my email (<removed>) and my url (<removed>)
I proceeded to delete my account as the lady told me and to create a new one to only realize that my URL (<removed>) was NOT available
I re-dialed Paypal Customer Service number and told them what had happened:
-I wanted to change the order of appearance of my name
-They told me that it was not possible to do it, but that by ELIMINATING MY CURRENT ACCOUNT I could create a new one and transfer my data without problem.
-I proceeded to delete my old paypal account (<removed>) and to create a new account (<removed>)
-I confirm my email, my cell phone, and when I want to assign my personal URL <<removed>> it tells me that it is not available
-I then tried to enter my old account (<removed>) but I realize I can't access it no more
already into the 3rd call to customer service Paypal, they tell me that the instructions given to me at the beginning (when I wanted to change the order of my name) were false and that I just lost/deleted my old paypal account (along with my linked cards), and that I have no way to recover my custom URL (which I use for freelancing issues)
while talking to the "supervisor" I told her that I had only followed instructions trying to change my name and that I would like to 'recover my account' or at least 'retrieve my URL', she just tells me that both options are impossible
so basically what I wanted was simple:
1. Change the order of my name in my paypal account
2. How to keep my data / url
and what I was offered as ""solution"":
1. I was given false instructions to delete my account forever
2. Losing my personal URL that is so important to me
I was only tring my "<removed>" to have an easier/shorter name of mine
but apparently I just deleted permanently my Paypal account (where all my cards are) and completely locked into oblivion my personalized URL (where I receive payments, and which serves as branding)
My question as a loyal Paypal user:
>>>>>>>>>>> Is there something that can be done?
The supervisor with whom I spoke told me that "I was the one who decided to delete it" which I angrily opposed: I asked for information to make a change (the order of my name), and they told me to do that (to delete my account)
I went to them wanting to change my name and asked the corresponding questions about whether I could reassign my information to my new account (which they answered with lies), and once I followed the instructions, they washed their hands saying it was my decision to erase my account, thing I did based on the LIES that they told me to do
I don't think it's fair to have lost my account/historial (I have to get all my cards out again ???) or that I just lost the custom URL that I use all across the web to identify myself ( <<removed>> which I use as username in more than 30 services: @twitter @instagram @ tumblr @SoundCloud @pinterest @telegram @lastfm @ github @keybase @behance @Facebook @LinkedIn @Medium)
in a nutshell:
1.- I called to ask for a name change
(mentioning how important my information was)
2.- they tell me to delete my current account
(I asked the process more than 10 times step by step)
3.- I delete my account, I create a new one
(I confirm my mail, and the new phone)
4.- I realize I can not re-assign my URL
(<removed>, <removed>is MY USERNAME)
5.- I try to open my last account
(there is no answer, there is no way to reopen it)
6.- I return to paypal / to the supervisor
(tells me that I "opted / decided" to delete it)
7.- I claim that I only follow instructions
(He tells me he can not do anything anyway)
so for asking for a name change,
they asked me to delete my account
(locking my cards and losing my user <removed>)
and then they say that it was me who decided to erase it
**being that I only followed instructions from his technical service, and to which I made repeated questions of the procedure, to which he responded only with lies: "when deleting your account you should be released your <removed>" and "should not be take more than 5 or 7 minutes in what is updated "**
I was almost 2 hours on the phone trying to understand what had happened and they just told me it was my "responsibility", I'm really desperate to gain back my account or my URL
I really need to recover my account (<removed>)
there must be something that can be done
please help me, I was just following instructions
It was not my intention, please
I hope you can help me
I'm kinda anxious I have lost my account to such an obnoxious situation
thank you very much for your attention,
and hope you can give me some help,
Sebastian.
