PayPal Community Q&A - April 5, 2019 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, April 5th, from 4-5pm GMT.

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A session works:

The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe.  

During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time. 

At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post.  See you then!

Olivia

[PayPal_Martin]

Hi everybody!

Today's Community Q&A is now open and unlocked! 

Our moderator staff will be available for the next hour to answer your questions about PayPal. We do ask that posts follow the PayPal Community Forum User Agreement and the Forum Guidelines.

Once the session is over, this thread will be locked again, but you will be able to view the content in the forums.  This event is a regular feature every Wednesday from 1pm to 2pm PT and Friday from 4pm to 5pm GMT, so if you missed us this time, please feel free to stop by in the future! 

Martin

[kenwright8050]

"We’re changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you."

Did anybody think this through? I suspect this will be abused heavily by competeting stores. If I sell jewelry online, I'll just buy 5 $10,000 watches from a competeting store and return them for a refund. Meanwhile, the seller has just lost $1500 in PayPal fees and whatever it costs to return them. This decision needs to be immediately reversed before it comes into effect. You will kill your platform. You can't expect a seller to pay you a transaction fee on a trasnaction that they have already likely lost money on. This is such an obvious money grab on the part of a company whose stock has just reached an all time high valuation on the NASDAQ. You are kicking people while they're down and it's disgusting.

[PayPal_Martin]

Hi @kenwright8050 ,

Welcome to our Community!

Thank you for taking the time to provide a statement in regards to upcoming changes to our user agreement. I understand your concern and will pass the feedback to the relevant team. 

Thanks

Martin