PayPal Community Q&A - April 3, 2019 - Closed

[PayPal_Olivia]

Hey everybody!

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A on Wednesday, April 3rd, from 1-2 pm PT (4-5 pm ET).

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the Q&A is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board. As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

How Community Q&A works:

The Q&A opens at 1 pm PT. Once the Q&A is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

In order to post in the Q&A, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy

During the Q&A, PayPal Moderators will answer general PayPal questions in real-time.

At 2 pm PT, the Q&A will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

Please feel free to RSVP to the Q&A by clicking "Me too" at the bottom of this post. See you then!

Olivia

[mamamichelle]

Well I hope that paypal will reconsider this move. There were a lot of sellers on Ebay that were fighting for Ebay to keep Paypal as a payment option but if this is the case, most sellers I know will not stay with paypal and will be forced into ebay's managed payments. Unfortunately, I will have to look for alternatives for my multiple websites. I've already found several other payment processors that will not keep these fees for refunded payments. Paypal needs to remember that without sellers/merchants, they do not have a business since buyers do not pay fees to paypal. I've been with paypal many years but will be closing my accounts within the next month. Completely wrong move on Paypal's part. 

[PayPal_AshleyM]

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@mamamichelle wrote:

Well I hope that paypal will reconsider this move. There were a lot of sellers on Ebay that were fighting for Ebay to keep Paypal as a payment option but if this is the case, most sellers I know will not stay with paypal and will be forced into ebay's managed payments. Unfortunately, I will have to look for alternatives for my multiple websites. I've already found several other payment processors that will not keep these fees for refunded payments. Paypal needs to remember that without sellers/merchants, they do not have a business since buyers do not pay fees to paypal. I've been with paypal many years but will be closing my accounts within the next month. Completely wrong move on Paypal's part. 

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Hi @mamamichelle,

Thanks for your feedback, and I understand your frustration regarding this. This change was made to align with industry standards, as it is consistent with the policies of the industry at large. I'll forward your feedback through, and hope you change your mind regarding your account. I hope you have a great rest of your day!

- Ashley M

[PayPal_Olivia]

Thank you to everyone for participating in this week's Q&A session!

The weekly Q&A session is now closed. All thread content will remain viewable, but locked. Any questions that have not yet been responded to by a moderator or employee will receive a response within the next hour.

If you missed chatting with us today, please come back Friday, April 5th at 4pm GMT, or next week on Wednesday, April 10th at 1pm PT. We'd love to meet you!

See you then!

Olivia