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PayPal Community Q&A - April 26, 2019 - Closed

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Moderator

PayPal Community Q&A - April 26, 2019 - Closed

Hey everybody!

 

Join the PayPal Community Forums moderation team in our semi-weekly Community Q&A session on Friday, April 26th, from 4-5pm GMT.

 

Our moderator staff will be here to answer your questions regarding PayPal. This thread will remain locked until the session is open, so if you have a question you'd like to see answered by the community before then, please feel free to post a topic by clicking on "Post a Topic" and selecting the appropriate board.  As always, PayPal customer service can be reached by clicking on "Contact Us" and selecting help via phone or email.

 

How Community Q&A session works:

 

The session opens at 4pm GMT. Once it is open, PayPal Community members may participate and ask questions by using the "Reply to topic" button.

 

In order to post a question, you must be a PayPal Community member. If you'd like email updates on the Q&A, click the "Options" menu and select Subscribe. Smiley Happy 

 

During the Q&A session, PayPal Moderators will answer general PayPal questions in real-time. 

 

At 5pm GMT, the session will close and lock. Any questions that have not yet been responded to by a moderator or employee will receive a response within the following hour.

 

Please feel free to RSVP to the Q&A session by clicking "Me too" at the bottom of this post.  See you then!

 

Martin

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
7 REPLIES 7
Contributor

Re: PayPal Community Q&A - April 26, 2019 - Open

Hello, I am an online writer and a client has asked for payback even after delivering the assignment. How do I prove I delivered the product I was selling. Regards
Moderator

Re: PayPal Community Q&A - April 26, 2019 - Open

HI @Czech11 

 

Welcome to our Community Q&A session!

 

It really depends on what type of dispute has been raised. If the buyer is claiming they have not received the service, you will have to provide compelling evidence that you provided the service. If the buyer claims the standard or quality is not what was described or offered, they will need to provide the compelling evidence this is the case. As these cases are of a unique nature it is best to let PayPal decide the outcome, so escalating the dispute to a claim is the best option. 

 

Thanks

 

Martin

Contributor

Re: PayPal Community Q&A - April 26, 2019 - Open

Thanks. How long does it take to solve this upon escalation to PayPal?
Moderator

Re: PayPal Community Q&A - April 26, 2019 - Open

@Czech11 

 

It depends on many factors, as we rely on the response time from our customers. You will find some guidelines in our Help section. On the Kenyan website, you will find the information here.  

 

Martin

Contributor

Re: PayPal Community Q&A - April 26, 2019 - Open

I have really appreciated your help. Have a good afternoon.
Contributor

Re: PayPal Community Q&A - April 26, 2019 - Open

Sri Lanka has limited PayPal to Send only. 

What is the main reason for that? 

What financial related rules does Sri Lanka lacks in order to have PayPal to enable both Send and Receive privileges? 

 

Because there are a lot of online Entrepreneurs in Sri Lanka who needs PayPal. 

Moderator

Re: PayPal Community Q&A - April 26, 2019 - Open

Hi @Anjeyster ,

 

Welcome to our Community Q&Q session,